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Product Manager, Microsoft Educationat CDW Careers

Job ID: 
22003536
Focus Area: 
Product & Brand Management
Date Posted 
Jul 26, 2022
Location: 
Remote, Remote
Employment Type: 
Full-Time

The Product Manager is responsible for working with partner teams, as well as Internal Strategy, Customer Experience, Sales, Delivery, Development, and Marketing teams to own, manage, develop and grow a suite of products and services that have an impact on Education organizations. This position is key in defining and executing on product vision for owned products as well as the strategy to achieve it. 

 

Key Areas of Responsibility                                        

  • Collaborate with stakeholders on feature and product releases 
  • Be the subject matter expert on owned product area and associated programs. These will be all education-focused solutions relating to how schools use Microsoft products
  • Work with teams to validate product ideas, gather information, and evaluate opportunities 
  • Understand and track market trends and needs to identify opportunities to improve customer experience, solve customer problems, and increase sales 
  • Develop and cultivate strong relationships with customers, key Microsoft contacts, and internal teams to gain customer and market insight 
  • Evaluate and communicate the performance of the owned products and make strategic recommendations and decisions 
  • Develop and share the strategic direction and roadmap of the product lines and the decisions behind it 
  • Align with Sales, R&D, Marketing, Operations, and other internal and partner teams to support new and ongoing initiatives around owned products
  • Create clear product documentation such as user stories, wireframes, process flows, and/or requirements where applicable 

Other Responsibilities                                            

  • Market research and validation 
  • Prioritization and management for owned product areas
  • Build and maintain internal and external stakeholder relationships
  • Support opportunities and programs to promote the products and ensure customer success 
  • Participate in quarterly presentations on development and product performance 

Education and/or Experience Qualifications

  • 3-5 years of Product Management experience, or equivalent
  • Bachelor's degree or equivalent experience 

Required Qualifications

  • Strong experience using data to make informed decisions
  • High level of customer empathy and want to create and promote products that make an impact 
  • Excellent verbal and written communication skills with the ability to effectively interact with stakeholders
  • Ability to think strategically and balance customer and business needs 
  • Comfortable using data to make decisions 
  • Experience managing multiple product lines or a portfolio of related products 
  • Experience creating artifacts such as wireframes, user stories, functional requirements, and/or business requirements for products and features 
  • Comfortable conducting customer interviews to understand customer needs 

Preferred Qualifications

  • Previous experience in K12 Education, Higher Education, or Ed Tech 
  • Previous experience using Microsoft products 
  • Comfortable with collaborating in effective, cross-functional teams 
  • Enjoy planning and managing complex projects and initiatives
  • Comfortable conducting customer interviews to understand customer needs 
  • Previous experience working effectively work remote, geographically distributed teams 
  • Experience with and certifications in Pragmatic framework


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

 
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