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Sales Operations Supervisorat CDW Careers

Job ID: 
Focus Area: 
Sales Support
Date Posted 
Jul 26, 2022
Chicago, Illinois
Employment Type: 

Improve operational efficiencies to build partner and customer relationships. In addition, drive profitable revenue growth through operational management of assigned sales district(s).

Essential Functions:

  • Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
  • Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)
  • Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
  • Provide strategic resolution to escalated customer service issues
  • Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
  • Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
  • Accountable for resolving Account Manager commission miscalculations.
  • Responsible for recommend solutions.
  • Manage utilization of sales programs including plays, targets, leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
  • Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
  • Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
  • Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers.
  • Partner with Sales Manager to ensure Account Managers are being profitable and demonstrating good decision making skills by providing just in time/real time coaching to Account Managers.
  • Analyze and determine skill gaps among the Account Managers. Create just in time training to ensure profitability.
  • Collaborate with partners not included in territory plans and Account Managers to drive growth and profitability in those categories.

Sales Operations Supervisor

Minimum Basic Qualifications:

  • Associates degree OR 2 years supervisory experience
  • 4 years sales process management experience

Preferred Qualifications:

  • Associates or Bachelor’s degree preferred
  • Sales Supervisory experience
  • Successful selling track record
  • Expert knowledge of AS400 or related order processing system

Other Required Qualifications:

  • Excellent oral and written communication skills
  • Demonstrated analytical and problem-solving skills
  • Ability to develop trusted relationships (internal and external) at all levels in an organization
  • Proven collaboration and teaming skills
  • Understanding/Appreciation of maintaining confidentiality


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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