Sales Operations Supervisorat CDW Careers

Improve operational efficiencies to build partner and customer relationships. In addition, drive profitable revenue growth through operational management of assigned sales district(s).

Essential Functions:

• Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
• Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)
• Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
• Provide strategic resolution to escalated customer service issues
• Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
• Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
• Accountable for resolving Account Manager commission miscalculations.
• Responsible for recommend solutions.
• Manage utilization of sales programs including plays, targets, leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
• Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
• Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
• Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers.
• Partner with Sales Manager to ensure Account Managers are being profitable and demonstrating good decision making skills by providing just in time/real time coaching to Account Managers.
• Analyze and determine skill gaps among the Account Managers. Create just in time training to ensure profitability.
• Collaborate with partners not included in territory plans and Account Managers to drive growth and profitability in those categories.

Sales Operations Supervisor

Minimum Basic Qualifications:

• Associates degree OR 2 years supervisory experience
• 4 years sales process management experience

Preferred Qualifications:

• Associates or Bachelor’s degree preferred
• Sales Supervisory experience
• Successful selling track record
• Expert knowledge of AS400 or related order processing system

Other Required Qualifications:

• Excellent oral and written communication skills
• Demonstrated analytical and problem-solving skills
• Ability to develop trusted relationships (internal and external) at all levels in an organization
• Proven collaboration and teaming skills
• Understanding/Appreciation of maintaining confidentiality

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.