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Tech Level One-Config Centerat CDW Careers

Job ID: 
22003479
Focus Area: 
Configurations
Date Posted 
Aug 08, 2022
Location: 
North Las Vegas, Nevada
Employment Type: 
Full-Time

This job posting is no longer active

Summary

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.

 

Key Areas of Responsibility

• Configure customers systems to their required specifications.

• Test systems to ensure 100% quality.

• Maintain minimum monthly productivity goals.

• Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.

• Ensure that customers receive the highest level of customer service.

• Communicate issues concerning customer orders to the area Help Desk or Team Leader.

• Adhere to safety procedures and guidelines at all times.

• Perform any additional duties assigned by management.

• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift.

• Overtime is to be expected and in some cases may be required.

• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).

• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

 

Education and/or Experience Qualifications

• High School diploma or GED

• A+ Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge Required Qualifications

• Excellent analytical skills with the demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations

• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines

• Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve

• Ability to quickly learn about new technology and keep pace with an ever-changing industry

• Effective communication skills both oral and written using a variety of styles and techniques appropriate to the audience

• Ability to assemble and disassemble computer equipment, mechanically inclined • Obtain certifications and continually learn new technology.

• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).

• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts

• Ability and willingness to travel up to 20% or as needed to other CDW locations, meetings and client sites

• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

 

Preferred Qualifications

• Net+ Certification

• Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers

• Basic knowledge of CDW’s internal systems

Summary

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.

 

Key Areas of Responsibility

• Configure customers systems to their required specifications.

• Test systems to ensure 100% quality.

• Maintain minimum monthly productivity goals.

• Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.

• Ensure that customers receive the highest level of customer service.

• Communicate issues concerning customer orders to the area Help Desk or Team Leader.

• Adhere to safety procedures and guidelines at all times.

• Perform any additional duties assigned by management.

• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift.

• Overtime is to be expected and in some cases may be required.

• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).

• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

 

Education and/or Experience Qualifications

• High School diploma or GED

• A+ Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge Required Qualifications

• Excellent analytical skills with the demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations

• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines

• Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve

• Ability to quickly learn about new technology and keep pace with an ever-changing industry

• Effective communication skills both oral and written using a variety of styles and techniques appropriate to the audience

• Ability to assemble and disassemble computer equipment, mechanically inclined • Obtain certifications and continually learn new technology.

• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).

• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts

• Ability and willingness to travel up to 20% or as needed to other CDW locations, meetings and client sites

• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

 

Preferred Qualifications

• Net+ Certification

• Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers

• Basic knowledge of CDW’s internal systems

 
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