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CDW is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace.
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Technical Writerat CDW Careers

Job ID: 
Focus Area: 
Information Technology
Date Posted 
Aug 03, 2022
Remote, Remote
Employment Type: 

The Knowledgebase Admin/Technical Writer is responsible for writing and editing strategic technician and coworker-facing technical documents, collaborating frequently with various coworkers within Technology, including Service Desk Technicians, Coworker Technology Technicians, and Engineers.  Activities include creating new documents and improving existing material by: Understanding complex technical information and contributing to the capture and response strategy for key opportunities; Translating technical information into audience appropriate documentation that results in increased proposal wins; Synthesizes information and offerings received from various stakeholders in order to present a single, cohesive solution to the coworker; Identify gaps in technical documentation and research avenues to address same; Improving document clarity and impact by performing reviews, editing, standardization, or other changes to material prepared by other writers. 


Key Areas of Responsibility

  • Review published and internal materials to provide editing or proofreading services as requested 
  • Work on playbooks, deliverables, and training materials, taking the lead on writing technical documents when necessary 
  • Maintain corporate best practices pertaining to style formats and documentation retention 
  • Deliver new or revised material in a time-sensitive manner 
  • Coordinate with technical subject matter experts to ensure accuracy 
  • Maintain and meet deliverable schedules 
  • Must be proactive in obtaining information from multiple internal teams 
  • Responsible for ensuring that all coworker-facing documentation is clear, concise and polished 
  • Undertake special projects as requested by management 
  • Use critical thinking skills to identify complex problems in written material in order to develop alternatives, evaluate options and implement solutions 
  • Engage various support teams teams and maintain professional certification levels to be familiar with current and emerging technologies 
  • Write implementation plans, project management plans, training plans, quality assurance plans, as needed 

Education and/or Experience Qualifications

  • Bachelor’s degree 
  • 3-5 years of technical writing or comparable experience 
  • Advanced IT knowledge 

Required Qualifications

  • Maintains expert knowledge of the structure and content of the English language, including the established writing styles, punctuation and grammar Proficient use of Microsoft Word, Excel, Adobe Acrobat and Outlook
  • History of balancing multiple priorities simultaneously with the ability to adapt to change while meeting deadlines
  • Experience with online and networked document repositories
  • Capable of performing extensive research Demonstrates excellent organizational skills
  • Practices superior communication skills Experience working on network systems and a successful history of participation in IT projects
  • Exhibits proven customer satisfaction skills
  • Ability to work under short deadlines or other constraints
  • Capable of interacting with all levels of an organization Able to work independently or as part of a team

Preferred Qualifications

  • Bachelor’s degree in a technical discipline or English
  • Professional certifications such as APMP (Association of Proposal Management Professionals) or PMI (Project Management Institute) and ITIL (Information Technology Infrastructure Library)
  • Capture or business development experience
  • Technical Writing background and/or experience with IT

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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