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Principal Consulting Engineer - Cisco Unified Communicationsat CDW Careers

Job ID: 
Focus Area: 
Delivery Engineering
Des Moines, Iowa
Remote Type: 

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CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Principal Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.

Key Areas of Responsibility

  • Perform client consultation: plan, design, implement, and support the voice infrastructure
  • Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
  • Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist Account Managers during the sales process by educating the customer about new technologies and IP Telephony methodology
  • Assist in the management of projects using CDW's project management methodology
  • Ensure a stable performance environment for enterprise computer applications
  • Participate in various IT projects intended to continually improve/upgrade converged network solutions
  • Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist in the management of projects using CDW's project management methodology
  • Regularly interface with customer’s technical and business executive level and project leadership
  • Serves as the technical lead on Proof of Concept engagements and large-scale implementations
  • Identify and communicate potential opportunities for cross-selling to the sales team
  • Manage time and expense to meet or exceed expectations defined in the Statement of Work
  • Provide high quality content deliverables using the appropriate document templates
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval
  • Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
  • Set strategy and lead successful deployments in at least two different technologies
  • Ability to navigate difficult customer environments independently, effectively, and consistently
  • Escalates and communicates alternatives with associated risks with executives and stakeholders
  • Educates the customer on solution as appropriate throughout the life of the project or service life
  • Develops standards, best practices and training for team members along with technical architect and technical lead in their area of expertise

Minimum Qualifications

  • Bachelor degree in business, computer science, a related technical degree or equivalent
  • Seven years’ experience delivering complex technical solutions including planning, development, implementation and support

Other Required Qualifications

  • Minimum of four years consulting experience
  • Minimum of three years related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology
  • Experience in Cisco PBX and/or Call Center systems engineering experience
  • Minimum of one year experience in programming or analytical work
  • Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
  • Ability to work weekends and/or off hours as necessary to meet clients' needs
  • Ability to effectively communicate with clients
  • Physically able to lift up to 50 pounds of equipment.
  • Attention to detail on inventory and logistics is important

Preferred Qualifications

  • CCVP, CCDP, or CCIE certification preferred
Date Posted: Jan 26, 2023
Job Category: Engineering
People Leader v. Individual Contributor:
Travel Percentage: 50
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