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Technical Writer- Digital Velocityat CDW Careers

Job ID: 
22004216
Focus Area: 
Administrative
Date Posted 
Sep 13, 2022
Location: 
Remote, Remote
Employment Type: 
Full-Time

The Technical Writer is responsible for writing and editing strategic customer-facing technical documents. The Technical Writer collaborates frequently with various coworkers within the company, including Proposal Specialists, Proposal Team Managers, Account Managers, Sales Managers, and Sales Directors. Activities include creating new documents and improving existing material by: Understanding complex technical information and contributing to the capture and response strategy for key opportunities Translating technical information into audience appropriate documentation that results in increased proposal wins Synthesizes information and offerings received from various stakeholders in order to present a single, cohesive solution to the customer Identify gaps in technical documentation and research avenues to address same Improving document clarity and impact by performing reviews, editing, standardization, or other changes to material prepared by other writers 

 

Key areas of responsibility 

  • Review published and internal materials to provide editing or proofreading services as requested
  • Work on proposals, RFPs (response for proposals), deliverables, and training materials, taking the lead on writing technical volumes when necessary 
  • Prepare customer-facing presentations and oral presentations, as required
  • Maintain corporate best practices pertaining to style formats and documentation retention
  • Deliver new or revised material in a time-sensitive manner
  • Coordinate with technical subject matter experts to ensure accuracy
  • Maintain and meet deliverable schedules. Must be proactive in obtaining information from multiple internal and external teams
  • Responsible for ensuring that all customer-facing documentation is clear, concise and polished
  • Undertake special projects as requested by management
  • Use critical thinking skills to identify complex problems in written material in order to develop alternatives, evaluate options and implement solutions
  • Engage service teams and maintain professional certification levels to be familiar with current and emerging technologies
  • Write implementation plans, project management plans, training plans, quality assurance plans, and other services-related customer-facing plan

Education and/or Skill-Set qualifications

  • Bachelor’s degree
  • 5 years of technical writing or comparable experience
  • Advanced IT knowledge

Required qualifications

  • Maintains expert knowledge of the structure and content of the English language, including the established writing styles, punctuation and grammar Proficient use of Microsoft Word, Excel, Adobe Acrobat and Outlook
  • History of balancing multiple priorities simultaneously with the ability to adapt to change while meeting deadlines
  • Experience with online and networked document repositories
  • Capable of performing extensive research
  • Demonstrates excellent organizational skills
  • Practices superior communication skills
  • Experience working in technology services or sales and a successful history of participation in IT projects
  • Exhibits proven customer satisfaction skills
  • Ability to work under short deadlines or other constraints
  • Capable of interacting with all levels of an organization
  • Able to work independently or as part of a team

Preferred qualifications

  • Master’s degree in a technical discipline or English
  • Professional certifications such as APMP (Association of Proposal Management Professionals) or PMI (Project Management Institute) and ITIL (Information Technology Infrastructure Library)
  • Capture or business development experience
  • Engineering background and/or experience with IT sales

 

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

 
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