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Senior Technical Architect – Palo Altoat CDW Careers

Job ID: 
22004310
Focus Area: 
Solution Architecture
Date Posted 
Sep 22, 2022
Location: 
Remote, Remote
Employment Type: 
Full-Time

Role Overview

CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Technical Architects at CDW are smart, hard-working technology consultants who enjoy teaming with other best and brightest technology consultants on highly visible, technically challenging projects and services. We are looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects, and technology consulting.

 

Technical Architects are technology thought leaders at CDW. Technical Architects apply the necessary technical breadth and depth to develop successful CDW services and raise the overall technical capabilities of CDW’s consultants.

 

  • Set standards for and provide leadership and guidance around the creation of reference architectures and roadmaps which clearly tie back to customer business and technology outcomes, service delivery targets and requirements
  • Oversee the creation of documentation artifact standards for reference architectures, designs, deployment planning, hardware and software standards and standard building blocks. Design a comprehensive technology lifecycle management process, including the definition of required artifacts, approval processes, risk profiles and technology refresh cycles.
  • Customers and Sales: Solicit input/feedback from both internal and external customers to shape the services portfolio
  • Vendors: Working with other CDW business areas (PPM, Strategic Solutions), develop and grow vendor relationships pertinent to Services success

 

They leverage their business acumen skills around portfolio management to create differentiated services for CDW supporting new technologies.  They analyze and develop our services capabilities, financial performance, competitiveness, and industry trends within the marketplace

 

This is an exciting opportunity for significant growth of CDW’s service capabilities.    

 

 

 

Key Areas of Responsibility

  • RESPONSIBILITY FOR CREATING RELEVENT VALUABLE SERVICES - Here are the roles that Technical Architects play in the defining and maintaining services that we go to market with: 
    • Services Idea and Research – collaborate with Product/ Managers stakeholder and ambassador teams to identify and validate new Advanced Technology service solution opportunities and conduct market research. Provide leadership in maintaining 12-month rolling roadmap for services. 
    • Service Design - build Minimal Viable Product (MVP) definitions, standard operating procedures for solution implementation and support, help to validate economic viability of solutions and to help to build customer value propositions.  Manage Controlled Release process for new services and provide early life support where appropriate. 
    • Service Launch– provide deep and broad technical support to Solutions Specialists, review system designs and participate in bid assurance, as required by customers.  Work closely with Engineering teams to scale operations to support new and existing services.  
    • Empower – provide assistance to Product Managers for ongoing technical pricing enablement, and operational support.
    • Iterate – participate in post-project debrief sessions, archive intellectual property and transfer knowledge to Engineers and Managed Services and Practice teams.  Provide assistance with pricing updates, product enhancements, automation, and if needed, retirement. 

 

  • RESPONSIBILITY FOR BUILDING THOUGHT LEADERSHIP - Technical Architects are charged with accelerating the technical development of Solution Specialists and Engineers. Here are the practices that Technical Architects apply to grow the best and brightest technical professionals.
    • Technology and Innovation – Technical Architects are thought leaders in their respective technology spaces having demonstrated the ability to lead teams with new solutions and innovating others. 
    • Coaching and Development – collaborate with Product Managers, Professional Services Managers, Managing Consultants, and Solution Specialists to build staff and training plans for new effective implementation of Advanced Technology Solutions, provide troubleshooting support for CDW Engineers and Solution Specialists and on-the-job mentoring for Emerging Technology Engineers (ETE).
    • Knowledge Sharing and Training – work with Product Managers, Professional Services Managers, Managing Consultants and Training Managers to develop training curriculum for new Advanced Technology solutions. Deliver or facilitate technical training to Engineers and Solution Specialists, contribute, lead or own internal online discussion groups and virtual team meetings.
    • Technology Labs – lead the build-out of engineering labs. This includes driving procurement strategies, vendor early-field trials (EFT’s), and lab documentation and administration.
    • Intellectual Property Development – build standard operating procedures for solution implementation and support, author technical white papers, construct tools and processes to reduce the cost of delivering projects, create a standard Engineer toolkit, build virtual labs for internal, hands-on training, implement and deliver customer training and present at vendor partner conferences.

 

 

  • GROW SERVICES GROSS PROFIT- Technical Architects are ultimately accountable for:
    • Working with Product Managers to manage profitable services.
    • Selling work on projects, through other Engineers and Solutions Specialists.
    • Developing and implementing intellectual property, for the benefit of other Engineers.
    • Significant involvement in and leadership of managed/hosted/shared network designs and plans.
    • Product Management and Development Labs – Architecture, budgeting, procurement and implementation with the goal of maintaining product currency within the PM and Development labs.

 

  • DELIVER EMERGING TECHNOLOGY AND STRATEGIC PROJECTS- Perform and/or lead engagements for customers on emerging technology areas up to 10% of the time.

 

The information in this position description is intended to convey information about the key responsibilities and requirements of the position.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.  Position Descriptions are subject to change.

 

Qualifications

            Education and/or Experience Qualifications

  • Bachelor’s Degree in Business, Computer Science, a related technical degree or equivalent
  • Three to Seven years of large - scale, enterprise - class planning, design, implementation, and support experience
  • At least three years of consulting experience
  • Must have expert knowledge of Network Security foundational topics; networks, firewalls, VPNs, and other security products
  • At least one Security Expert or Professional certification: CCNP, CCDP, CCIE, Palo Alto PCNSE, Fortinet NSE 4 or higher

 

Other Required Qualifications

  • Must possess excellent communications skills both orally and written with the ability to effectively interact with Stakeholders and various cross functional teams as well as customers.
  • Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve.
  • History of successfully coordinating complex projects with multiple facets and stakeholders.
  • Applicant should demonstrate solid attention to detail and a penchant for accuracy
  • Excellent analytical skills.  Demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations.
  • Demonstrated accountability for delivery against business goals and objectives.
  • Ability and willingness to travel up to 25% to other CDW locations, meetings, and client sites.

 

Preferred Qualifications

  • Project oversight responsibilities, management and technical leadership and engineer mentoring experience
  • Experience with Active Directory environments including Group Policy, ADFS, AD LDS, LDAP, DNS, and DHCP
  • Experience SASE and SSE solutions such as Palo Alto Prisma
  • Experience with network generation firewalls within the Palo Alto portfolio
  • Experience with segmentation technologies
  • Experience with advanced endpoint security solutions such as Carbon Black, Crowd Strike and Palo Alto Networks Traps
  • Experience with cloud-based hosting including Office 365, Google G Suite, MS Azure, and Amazon AWS

 

CUSTOMER FOCUS AND QUALITY MANAGEMENT RESPONSIBILITIES:

Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system.  Specific responsibilities include:

 

  1. Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement and to conform to these policies and philosophies at all times
  2. During your orientation period, review with your supervisor as needed the quality procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position.
  3. And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.
  4. Report any client problem, or any service outage that may cause potential client problems to your supervisor.
  5. Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.

 

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW.  Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities.  Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies. 

 

Additional information is available on Connect, and confidential/anonymous assistance is available to coworkers through CDW Way Direct (our ethics helpline) at 877-7-CDW-WAY (877-723-9929) or www.cdw.ethicspoint.com.

 

Box to be completed by Coworker Services

PS Position Level

Individual Contributor

Supervisor

Manager

Senior Manager

Director

Vice President

Senior Officer

CEO

Work Environment

Office

Field/Remote

Merit Eligible Role

Yes

PMP Required Role

Yes

Bonus Program

Yes

 

 
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