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B-Stock Technicianat CDW Careers

Job ID: 
Focus Area: 
Date Posted 
Nov 21, 2022
Vernon Hills, Illinois
Employment Type: 

The Operations Coordinator processes returned merchandise from CDW sales orders.

The Technician B-Stock position is responsible for the testing, troubleshooting and the repair of CDW returned product. The B-Stock Technician will follow inspection, evaluation and testing procedures to ensure the products meet factory specifications and process these items for resale or liquidation.


Key Areas of Responsibility

  • Data entry to update customer accounts.
  • Process all daily merchandise and forward to designated areas: restock, vendor returns, repairs, b-stock, damages, installs and refusals.
  • Frequently lift up to 50 lbs. with or without assistance.
  • Other Responsibilities
  • Inspect, and test hardware for cosmetic and functional defects and send product with operating system to repair if under warranty.
  • Match specifications to the appropriate part and model numbers for desktops, laptops, servers and related peripheral devices to AS400 and SPS platform.
  • Collaborate with the account manager on missing parts, enrolled or locked units to increase our recovery and prevent items going to scrap.
  • Maintain minimum monthly productivity quota’s.
  • Communicate effectively and in a constructive manner with management, peers and coworkers.
  • Keep track of units on hold and account for parts used in the refurbish process.
  • Perform quality control checks during the refurbishment process.
  • Match EDC labels to product throughout the day.
  • Transfer completed pallets to the warehouse throughout the day.

Education and/or Experience Qualifications

  • High School diploma or equivalent.
  • 1 year of general warehouse experience.

Required Qualifications

  • Proven data entry experience with critical attention to detail.
  • Familiar with Microsoft Office applications.
  • Demonstrated ability to lift up to 50 lbs. on a regular basis.
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Solid verbal and written communication skills with the ability to effectively interact with all stakeholders.
  • Comfortable working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.
  • Knowledge of computers, its components and peripherals as well as knowledge of current operating systems and applications (including MS Office) and multi component configurations.
  • Obtain A+ certification within one year of hire date.

Preferred Qualifications

  • AS/400 system experience.
  • SPS system experience (Sales Productivity Suite).


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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