This job posting is no longer active
The incumbent in this position is responsible for all aspects of the ongoing customer relationship management of large managed services customers.
The Senior Customer Success Manager (Sr. CSM) role focuses on post-sale solution adoption. This role is responsible for working with sales, pre-sales, services, and channel teams to plan and organize customer success strategies. The incumbent has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers and expanding their use cases. The CSM develops and maintains strategic relationships with Sales & Services Management of the customers they support and is seen as a trusted advisor to grow business. The CSM is expected to be subject matter expert in multiple families of solutions. The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team. The CSM role will also focus on lifecycle management of collaboration solutions.
Key Areas of Responsibility
Education and/or Experience Qualifications