Lead Technical Program Manager at CDW Careers

The Strategic Program Manager manages large, complex projects or programs that cross multiple platforms within CDW. This individual will provide leadership, administration, decision-support, and facilitation of strategic technology projects for extended periods of time. The individual will support the planning and execution of initiatives within the portfolio, working across multiple internal departments and stakeholders. In addition, this role will coordinate the efforts of internal program managers in order to analyze, redefine, and monitor activities across projects to align enterprise efforts and deliver synchronized results. A successful candidate needs to be comfortable with ambiguity, able to deliver effective communication at the executive and team levels while also, gaining/maintaining alignment across varied systems and processes.

Key Areas of Responsibility

• Manage across multiple child projects to deliver consolidated results and end-to-end benefits for the organization.
• Direct resources to plan, build, and run technology-based solutions consistent with CDW’s implementation methodology.
• Leverage administrative tools to assign work and produce reports such as project dashboards, capacity plans, heat maps and resource utilization.
• Budget and manage resources – both human and financial – to run programs, projects and the team within stated targets.
• Manage large, complex programs which are highly visible and critical to the business
• Serve as a conduit with business partners, Finance & Planning, and IT to effectively govern projects from intake through implementation to ROI measurement.
• Manage key strategic internal relationships with business stakeholders and senior leadership, and interact at a high level with decision-makers.
• Recognizes that changes are going to occur and keeps an open mind to, and embrace changes which will have an effect on program objectives.
• Has a strong understanding of where our industry is trending from a tools and overall IT standpoint and can produce market and competitive intelligence position papers on subject matter relevant to CDW strategy as directly requested by business partners and/or IT leadership.
• Has the ability to identify the important questions to ask and problems to solve in a way that defines them clearly. Following identification of the issue, the relevant facts and information are gathered and analyzed in a logical or even an abstract manner.
• Set the stage for success by creating an environment in which people can do their assigned tasks without extensive roadblocks. If there are issues that require resolution, or risks in which the planned response is not effective, these then must be escalated to the program manager so they can assist the project manager or team member as quickly as possible.
• Serve as a mentor to team members/ peers/ stakeholders so they can assume additional responsibilities and advance to positions of greater responsibility as the need demands within a program.
• Has the highest level of negotiation skills and competencies, which will be applied to such situations as negotiating for resources, making sure the program remains a top priority in the organization’s portfolio, convincing Sr Leadership to make certain decisions when undergoing a program review, and encouraging and promoting stakeholder support.
• Instill a learning culture among coworkers through knowledge sharing activities such as internal/external guest speakers, lunch and learns, training debriefs, and general team collaboration and knowledge sharing on experiences.
• Maintain a working knowledge of best practices.

Education and/or Experience Qualifications

• 10+ years of client facing, delivery, and business analysis and design roles.
• 7+ years experience implementing technology-based solutions and/or re-engineering business processes.
• Bachelor's degree - or equivalent - in Business, Information Systems, Computer Science or a related field.

Required Qualifications

• Proficient in all Microsoft Office applications.
• Proficient in the Microsoft Project application.
• Experience working in an Agile environment.
• A solid understanding of how organizations go through a change and the change process.
• Experience and knowledge of change management principles, methodologies and tools.
• Ability to clearly articulate messages to a variety of audiences.
• Demonstrated thought leadership through problem solving skills with an understanding of process excellence.
• Proven track record of managing costs, schedules and budget-to-actual financial forecasting and reporting.
• Proven ability to manage multiple projects and priorities simultaneously in a matrix organization.
• Excellent written and verbal and communication skills with the ability to effectively communicate across the company and departments at all levels.
• Demonstrated ability to support the needs of the project team and internal stakeholders, while holding team members accountable for completion. Ability to identify and remove barriers to progress.
• Successful history in decomposing business objectives into a series of associated projects and manage deliverables through project teams.

Preferred Qualifications

• 15+ years in client-facing, delivery, and business analysis and design roles.
• Master's Degree
• Industry Certifications (PMP, CBAP, Six Sigma)
• SAFe Agile
• SAFe RTE
• Experience with SalesForce and Financial Force systems