Manager, Dataat CDW Careers

We are looking for a Manager to join our growing team of Data experts to manage the processes and people responsible for accurate data collection, processing, modeling, and analytic deliverables for our customers.
The Manager will work closely with our Sales and Presales organizations and other business units to support the scoping, resource planning and implementation of data-driven projects for our customers. The ideal Analytics Manager will be deeply experienced with designing, developing and delivering advanced data modeling, predictive modeling, and other analytical techniques to support business outcomes.
 

Key Areas of Responsibility
Client Support  

• Effectively supports customers, assigning engineers and consultants as appropriate: 
  • Prepares the team for an engagement by onboarding them to the client, and then establishing a regular cadence of communication with the entire Sirius team at the account
  • Sets clear goals and expectations for client service delivery for the program and recognizes high performance
  • Conducts client and/or engagement onboarding meetings to review the SOW, define engagement roles and provide a high-level perspective of the interrelationship of roles to the outcomes planned
• On a regular basis, calls on major customers to discuss active opportunities and ensure success: 
  • Seeks win-win solutions
  • Negotiates with the client when there is disagreement over a change order, deliverable, or invoice
  • Develops business cases to justify changes in scope or requirements and presents change orders to clients
  • Consistently monitors financials and scope for negative trends across a program and proactively addresses any issues
  • Restructures work and/or reallocates resources to respond to changing dynamics within a project or program
• Systematically reviews progress to ensure timelines are adhered to, milestones are met, and value is added
• Consistently interfaces with customers in a way that reinforces and enhances the value-added business relationship between Customer and Sirius.
• Works diligently to foster and maintain “trusted advisor” status with Customers at both the worker and leadership levels of their organization.

People Development   

• Manages a team of engineers and consultants to assign resources with the appropriate skills to support requests 
  • Delegates and assigns work to match the skill level with the task
  • Provides structured "apprentice learning" to further staff development
  • Provides staff with “stretch goal” opportunities to continually advance their skills and proficiencies
  • Leads cross-functional teams
• Creates and maintains development plans 
  • Ensures team members participate in relevant training opportunities
  • Provides timely and actionable feedback to team members
  • Coaches and mentors others both formally and informally to position them for success
• Recruits and selects new team members based on company growth plans and/or skill needs 
  • Attracts talented professionals to Sirius
  • Supports efforts to integrate new hires to better ensure their success
• Develops and maintains a good working environment for the team: 
  • Creates a positive impact on Sirius culture through demonstration of values and core competencies
  • Supports employee engagement initiatives within Sirius
  • Recognizes and rewards individual and team effort
  • Supports behaviors that contribute to a constructive culture, recognizing their positive impact on business performance
  • Creates an environment of honesty and transparency to foster a culture of motivation and support

Leadership 

• Prepares information for management regarding opportunity status and reviews any challenges: 
  • Shares client feedback with appropriate Sirius stakeholders to continuously improve our solutions and implementations
  • Conducts peer reviews at the client, to obtain feedback on Sirius’s performance
  • Incorporates feedback from peer reviews to recognize good performance and address performance gaps
• Leads and motivates engineering and consulting staff through coaching, mentoring, and performance management practices: 
  • Promotes adherence to standard operating procedures
  • Addresses employee concerns and issues in a timely manner to aid in employee retention
  • Engages in difficult conversations that lead to productive results and improved working relationships
  • Maintains high ethical and professional standards and takes appropriate action to stop unethical and/or unprofessional behavior by others to protect our personal and professional brand
  • Leads the teams' adherence to security, compliance, ethics and human resource policies
• Sets clear achievable goals and puts necessary metrics and milestones in place to monitor and ensure progress: 
  • Sets goals and objectives for the consulting team to meet, which may consist of utilization, education, and skill development
  • Review with the consultants to ensure they are working towards those goals
• Works with peer consulting managers to ensure seamless handoff of projects and accurate information flow between pre and post sales teams

Financial Management 

• Works with Accounting and Services Operations personnel to ensure accurate resource accounting 
  • Employs a holistic view of the client and develops long-term strategic account plans utilizing Sirius tools and methods
  • Leads the identification and qualification of client opportunities to expand our footprint at the client
  • Stays informed of the client's ongoing market performance and business objectives.
  • Applies an understanding of engagement economics and how Sirius makes money to the pricing and staffing of engagements
  • Conducts periodic business reviews with Sirius leadership
  • Monitors engagement pipeline, accurately forecasting and communicating resource requirements for opportunities expected to close during the next 90 days

Education and/or Skill-Set Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field
• At least eight (8) years experience developing and implementing Data solutions, to include at least three (3) years experience leading teams in a consulting environment
• Experience with leading a team while enacting coaching and mentoring practices
• Experience with cloud-based data services including Snowflake, AWS, Azure and GCP

Required Qualifications

• Experience in managing and developing team members
• Demonstrated track record integrating different vendor offerings to deliver end-to-end technology solutions which include storage, servers, networking, and software components.
• Demonstrated ability to deal with novel problems from different perspectives and from different levels
• Demonstrated ability to analyze and understand unique and/or complex workflow and processes, and develop innovative approaches
• Demonstrated skills in organization and detail orientation
• Demonstrated ability to manage multiple projects simultaneously and to resolve scheduling and other conflicts in order to meet all deadlines
• Demonstrated leadership experience and ability to motivate a team to realize the vision of the organization
• Demonstrated communication and presentation skills
• Demonstrated experience being responsible for accountability of tasks, deadlines, customer requirements and profitability

Preferred Qualifications

• Demonstrated experience with design, development, and deployment of IT solutions using industry or vendor-specific methodologies and techniques
• Master’s degree in Computer Science, Business, Engineering, or a related field
• Experience working with a Global Delivery Team.