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Vendor Exception Analystat CDW Careers
The Vendor Exceptions Analyst reviews and submits all return requests from Sales and Customer Relations to CDW vendor partners. This role works interactively with CDW's vendors and partners to gain approval for return exceptions outside the standard return policies.
- Interactively work with Customer Relations and Vendor returns to answer customer questions about return requests
- Work with the Sales force to resolve customer returns issues
- Submit and process Partner approved return exceptions
- Maintain the router to ensure that it remain below 900 open exceptions
- File invoices and claims based on vendor requirements per specified deadlines
- Ensure that open exception forms are updated every 5 days with sales/vendor comments until completed
- Confirm that all returns and associated credits and debits have been completed and ensure that correct procedures were followed
Minimum Qualifications
- High School Diploma or equivalent
- Solid data entry skills with demonstrated accuracy and attention to detail
- Demonstrated ability to prioritize workload with strong time management skills
- Excellent verbal and written communication skills with the ability to effectively interact at all levels including senior leadership
- Proficient in Microsoft Office applications
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
