Client Directorat CDW Careers

The primary purpose for this position is to manage delivery-related activities for services engagements and implementations across multiple practices. This position is also responsible for ensuring achievement of all delivery- related performance objectives, utilization targets, revenue targets, and other key metrics. This role also participates in uncovering other revenue/business opportunities within the accounts they cover.

Primary Duties & Responsibilities:

• Manages delivery projects, including delivery team members, alliance partners, and subcontractors
  • Ensures all delivery teams achieve established performance targets
  • Ensures services solutions are delivered to clients on time, within budget, and meet all quality, design and contractual specifications
  • Ensures appropriate margin targets are established, project scope is well defined, and project risk is acceptable
• Works directly with the client to drive the closure of critical issues, addressing root causes
• Works collaboratively with the staffing function to obtain the right resources for projects
• Maintains a billable utilization target through Project/Program Management or Delivery work on projects at assigned accounts
• Collaborates with sales team in closing other  business (hardware, software and services), including personal participation in the selling process
• Uses broad IT knowledge and skills to contribute to development new offerings and client solutions
• Authors or approves all SOWs and projected financial outcomes
• Cultivates the company reputation as a leading edge provider of services solutions
• Implements best practices and process improvements to increase services capability, revenue, and profitability
• Advocates for the project team around Recruiting, Coaching and Rewards & Recognition
• Enhances project delivery capabilities by educating others & developing tools
• Complies with all time compliance and time entry guidelines
• Meets billable utilization targets
• Develops and maintains a good working environment for the team
• Creates a positive impact on our culture through demonstration of values and core competencies
  • Supports employee engagement initiatives
  • Recognizes and rewards individual and team effort
  • Supports behaviors that contribute to a constructive culture, recognizing their positive impact on business performance
  • Creates an environment of honesty and transparency to foster a culture of motivation and support

Basic Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field
• At least ten (10) years of Consulting and Project Management experience with large enterprise cross-brand projects

Other Position Requirements

• Demonstrated ability to collaborate effectively with a wide variety of clients and team members, including management and technical staff
• Demonstrated experience leading advanced and complex technology projects in support of business initiatives
• Demonstrated client leadership and engagement skills; able to balance delivering, managing the internal financials, client expectations and selling new work over the long term (years vs. months)
• Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions
• Demonstrated ability to engage in difficult conversations with project teams and clients on issues, risks and escalations, up to and including executive conversations
• Demonstrated ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development
• Demonstrated ability to transfer technical skills/knowledge to client
• Demonstrated ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment
• Demonstrated attention to detail and follow-up skills
• Demonstrated leadership, delegation, coaching, mentoring, personnel management skills
• Demonstrated communication and presentation skills
• Demonstrated ability to work in a team environment
• Demonstrated skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

Preferred Qualifications

• Graduate degree in Engineering, Computer Science, Management Information Systems, Business, or a related field
• PMP certification
• Consulting experience with Fortune 500 clients

Essential Functions
This position exists to provide technical project management consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.
 

The above primary duties, responsibilities, and position requirements are not all inclusive.

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.