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Inside Solution Architectat CDW Careers

Job ID: 
Focus Area: 
Solution Architecture
Remote, Remote
Remote Type: 

This job posting is no longer active

The Inside Solution Architect-Configuration Services focuses on supporting Account Managers by assisting them with the sale of services related to Configuration Center solutions. The Inside Solution Architect-Configuration Services builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them. The Inside Solution Architect-Configuration Services develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. 


Key Areas of Responsibility

  • Technology Leadership: Designs Configuration Center solutions for primary technology products and services.
  • Educates Account Managers by conducting short training classes on Configuration Services.
  • Explains features, benefits, and technical specifications of Configuration Services products and solutions.
  • Explains conceptually how Configuration Services are configured and implemented for customers.
  • Research new technologies, including hardware and software capabilities, create process documents, maintain web forms & documentation and develop streamlined process improvements.
  • Contributes to the team’s knowledge base and readily shares knowledge with other Inside Solution Architects and Account Managers regarding Configuration Services.
  • Sales Support: Communicate directly with CDW sales and train Account Managers on Configuration Services.
  • Manage Configuration Services’ customer-facing documentation and activities.
  • Assist with development and maintenance of Configuration Services marketing material.
  • Follows up and responds to questions regarding registrations and closed deals, and escalation needs.
  • Provide exceptional sales support for customer projects, troubleshoot network software and hardware issues, update image servers and document issues & resolutions.
  • Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold.
  • Produces quotes and BOMs.
  • Creates quotes for high priority RFPs and/or assists with RFP content.
  • Produces sales forecast reports.
  • Reviews quotes and orders for accuracy.
  • Sales: Act as a consulting resource for CDW sales, customers and the CDW technical staff regarding Configuration Service solutions.
  • Discusses solutions at a conceptual level with customers and potential customers.
  • Explains the solutions features and benefits.
  • Explores additional sales opportunities through new service maintenance contracts and renewals.
  • Advises Account Managers on service pricing.
  • Coordinates and collaborates with Partners and Account Managers to map accounts to opportunities and achieve sales goals.

Education and/or Experience Qualifications

  • Associates’ Degree or equivalent work experience
  • 2 years of pre-sales experience

Required Qualifications

  • Proficient in Microsoft office applications
  • Proven success and experience selling technologies solutions and services
  • Knowledge and proven success of engaging and working with sales teams
  • Ability to execute on territory goals and metrics
  • Applicant should demonstrate solid attention to detail and a penchant for accuracy
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong interpersonal and presentation skills, including consulting skills
  • Ability to communicate both orally and written effectively using a variety of styles and techniques appropriate to the audience
  • Strong passion for learning and teaching others
  • Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations both inside and outside of the immediate work area
  • Motivated and self-starting
  • Strong organizational skills with a proven track record of meeting deadlines and the ability to adapt to the changing needs of the business
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
  • Ability and willingness to travel up to 20% or as needed to other CDW locations, meetings and client sites
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
  • Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.

Preferred Qualifications

  • Bachelor’s Degree
  • Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
  • Technical Accreditations and/or Certifications
  • Active accreditation from leading Configuration Services partners
Date Posted: Mar 27, 2023
Job Category: Engineering
People Leader v. Individual Contributor:
Travel Percentage: 0
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