Engineer, Managed Services IBMp AIXat CDW Careers

The “Managed Services Power Systems Engineer – IBM p” is responsible for 

• Operating system installation and upgrades
• Installation and configuration of various software packages
• Ordering and installation of patches and fixes (PTFs)
• Problem analysis, documentation, root-cause analysis, and creation of incident reports
• Troubleshooting, problem resolution, maintenance, and support
• Performing cost analysis and technical reviews of customer environments

Primary Duties & Responsibilities

• Performs platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
• Performs problem analysis and documentation, root-cause analysis, and create incident reports
• Troubleshoots complex system engineering issues
• designs, creates, implements and documents system and application monitoring, scheduling packages, and tape management systems
• Performs on-demand save and restore operations using various technologies and software packages
• Performs migrations and due-diligence documentation for new Sirius Managed Services customers
• Performs tasks relating to PowerHA and other replication and business continuity products, including patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Coordinates with team with pre-sales questions regarding existing customer base
• Works with IBM and other vendors to resolve customer issues
• Acts as a liaison between Engineering and Operations groups
• Provides guidance and on-the-job training to less-experienced personnel
• Provides on-call support in a defined rotation schedule

Basic Qualifications 

• Bachelor’s degree in computer science or related field
• At least five (5) years Information Technology work experience, including experience with troubleshooting and maintenance of environments running the AIX operating system
• Experience with a ticketing system such as ServiceNow
• Experience with Microsoft Office (Outlook, Word, Excel, etc.)

Other Required Qualifications  

• Demonstrated experience in technical support environment
• Demonstrated experience with PowerHA or DoubleTake
• Demonstrated experience with the IBM AIX operating system 
• Demonstrated experience with IBM Power Systems servers 
• Demonstrated Experience with Linux on Power Systems
• Demonstrated knowledge of AIX storage concepts
• Demonstrated knowledge of TCP/IP concepts, including but not limited to:  routing, FTP, NAT, DNS
• Demonstrated experience with Hardware Management Console (HMC) and logical partitioning
• Demonstrated presentation and communication skills

Preferred Qualifications:       

• Completion of certifications related to job role available from IBM
• IBM Certified System Administrator AIX 7 or current equivalent
• Prior experience monitoring, maintaining, and performing roleswaps using PowerHA

Essential Functions
The position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.  

The primary duties, responsibilities and position requirements listed above are not all-inclusive.