Sr. Engineer, Managed Services-Power Systems IBMiat CDW Careers

The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: enterprise data storage systems, mainframe (IBM System z), midrange (IBM Power), Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, monitoring infrastructure, database systems, and security tools. The Managed Services Sr. Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

The “Managed Services Power Systems Engineer – IBM i” is responsible for 

• Operating system installation and upgrades
• Installation and configuration of various software packages
• Ordering and installation of patches and fixes (PTFs)
• Problem analysis, documentation, root-cause analysis, and creation of incident reports
• Troubleshooting, problem resolution, maintenance, and support
• Performing cost analysis and technical reviews of customer environments
• The position will have direct contact with Sirius customers, including occasional travel to customer sites (approximately 10%)

Primary Duties & Responsibilities

• Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
• Perform problem analysis and documentation, root-cause analysis, and create incident reports
• Perform detailed troubleshooting for complex system engineering issues
• Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
• Perform on-demand save and restore operations using various technologies and software packages
• Perform migrations and due-diligence documentation for new Sirius Managed Services customers
• Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
• Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Coordinate with team with pre-sales questions regarding existing customer base
• Work with IBM and other vendors to resolve customer issues
• Act as a liaison between Engineering and Operations groups
• Provide guidance and on-the-job training to less-experienced personnel
• Provide on-call support in a defined rotation schedule
• Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
  • Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
  • Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
  • Anticipates, mitigates, identifies, and responds to system performance issues
  • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
  • Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
  • Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
  • Conducts transaction, performance, and security audits
  • Performs routine system backups and restores
  • Participates in Disaster Recovery exercises and planning
  • Follows change control, incident response, and testing processes
  • Communicates and enforces, through system procedures, data storage retention policies
  • Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
  • Creates scripts to automate common tasks
• As needed, assumes a technical lead role on designated customers and/or technologies
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
• Creates required reports in response to business user needs
• Develops, documents, and maintains policies, procedures and associated training plans for systems and/or database administration and appropriate use
• Develops reusable assets (templates, tools, etc) for the Managed Services practice
• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
• Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
• Works with project managers in the development and implementation of project plans and timelines
• Complies with all time compliance and time entry guidelines
• Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

Basic Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
• At least five (5) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, database systems, and/or security tools)
• At least five (5) years information technology work experience, including troubleshooting and maintenance of environments running the IBM i operating system
• Experience with Microsoft Office (Outlook, Word, Excel, etc.)

Other Position Requirements

• Experience with troubleshooting and maintenance of environments running the IBM i operating system
• Experience in technical support environment
• Expert-level experience with Mimix, to include: installations, upgrades, configuration, management, troubleshooting, and switching.
• Experience with the IBM i operating system (iSeries, AS/400, i5/OS, OS/400)
• Experience with Virtual I/O Server (VIOS)
• Experience with IBM Power Systems servers
• Experience with Backup, Recovery, and Media Services (BRMS)
• Demonstrated knowledge of TCP/IP concepts, including but not limited to:  routing, FTP, NAT, DNS
• Experience with Hardware Management Console (HMC) and logical partitioning
• Demonstrated presentation and communication skills
• Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
• Demonstrated ability to acquire further technical skills
• Demonstrated verbal and written communication skills
• Demonstrated ability to multitask and prioritize workload
• Demonstrated customer service skills
• Demonstrated ability to investigate problems and utilize problem solving techniques
• Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
• Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
• Demonstrated ability to provide guidance and leadership to less experienced technical team members
• Demonstrated ability to lead other team members in executing customer projects and support
• Demonstrated ability to develop strong customer relationships and trust to secure future business
• Demonstrated ability to achieve high levels of customer satisfaction

Preferred Qualifications

• Managed Services experience
• Completion of certifications related to job role available from IBM
• IBM i Administrator or current equivalent
• IBM i Virtualization or current equivalent
• Prior experience monitoring, maintaining, and performing roleswaps using Mimix

Data Privacy & Security

• All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
• Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.

Essential Functions
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
 

The above primary duties, responsibilities, and position requirements are not all inclusive.