Renewal Support Specialist IIat CDW Careers

The Renewal Support Specialist II focuses on using business and technical skills to close all assigned renewal opportunities. They focus on new and existing contracts and work with sales to provide details on customers’ renewal options. The Renewal Support Specialist II works with sales and partner representatives quote to renewals requests.  As needed by sales the Renewal Support Specialist II will comminucate with the customer on renewal requests.  

Key Areas of Responsibility

• 70% of time is spent quoting transactional renewals.
• Respond to email and inquiries from sales regarding their expiring renewals
• 30% of time is spent consulting with sales to quote renewal opportunities.
• Limited direct communication with customers, at the request of sales
• Advanced knowledge of partners’ systems, programs, and processes
• Develop business relationships with sales  
• Work with other Product Specialists and partner contacts to better serve sales.
• Respond to renewal inquiries from sales.
• Attend Partner specific and Renewal Support Specialist related trainings.
• Work hand in hand with the sales and partner contacts to help drive prepare quote.
• Be responsive to sales.
• Attend external trainings and conferences (Manager’s approval). 

Education and/or Experience Qualifications

• Associate Degree or equivalance work experience
• At least 2 years as a Renewal Support Specialist I or equivalance work experience

Required Qualifications

• Proficiency with Microsoft Office Suite Products
• Excellent written and verbal communication skills and the ability to maintain a professional relationship with all departments
• Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Applicant should demonstrate solid attention to detail and a penchant for accuracy
• Time-management skills are required, as well as the ability to handle multiple projects
• Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions
• Ability and willingness to travel up to 10% or as needed to other CDW locations
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to multi-task, organize and prioritize, apply common sense in performing job, and understand and follow basic instructions and guidelines.

Preferred Qualifications

• Experience in technology sales support
• Highly innovative and proactiv