As a member of our Delivery Services organization. The Senior Engagement Manager is primarily responsible for managing the successful deployment of ServiceNow solutions to a customer, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction and project profitability.
The Senior Engagement Manager will often be placed on engagements of a more complex nature, requiring advanced skillsets in Project management and Communication skills.
Key Areas of Responsibility
Education and/or Experience Qualifications