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ServiceNow Vertical Lead, Healthcareat CDW Careers

Job ID: 
Focus Area: 
Delivery Engineering
Remote, Remote
Remote Type: 

A culture of diverse perspectives. Coworkers who collaborate to go above and beyond. Motivated individuals who lead by example. This is what CDW is about. Our legacy of innovative thinking and vision for customer-centric technology position us for continued success in our industry—and for you in your career.


As part of our energetic ServiceNow Solutions team, you will collaborate to provide best-in-class ServiceNow solutions, translate ideas visually to convey the CDW brand, and drive value across our organization—from sales through delivery.


What you will do:

Responsible for overseeing the development and implementation of SNS Industry specific solutions. Work closely with customers, R&D, Delivery, Sales, and Innovation to ensure SNS Services are meeting the needs of a customer in a specific industry.


  1. Service Definition

Defines the industry as it fits within existing Services (industry terms, personas, specific processes and maturity levels, key challenges/outcomes)

   Consulted as a key stakeholder in service go-to-market and delivery capability definition

   Identifies repetitive customer use cases within industry

  Identifies SNS or partner delivery certifications necessary to pursue Industry solutions


  1. Marketing

  Participates as an area SME in CDW marketing content process

  Presents at approved marketing events and Knowledge conference


  1. Sales/PreSales Support:

 Participates in early-stage Sales/creates credibility when Maturity Assessments/Roadmaps and Industry SKUs are involved

   Understands and coordinates industry feature demos

   Provides industry primer for standards and terminology

  Enables sales and presales teams on industry guidance


  1. Delivery Support:

 Delivers Innovation service offerings for industry area

 Acts as executive sponsor for active project services and large managed services engagements within industry area

 Attends IKOM/CKOM

 Provides industry primer for standards and terminology

 Can participate in delivery within strategic accounts


  1. ServiceNow Interface:

Aligns to SN verticals

 Develops regular cadence with ServiceNow partner solution consultant counterpart within industry

 Understands upcoming go-to-market changes and SNS practice impact with new ServiceNow Releases

 Understands ServiceNow NowCreate content with industry

 Identifies SNS or partner delivery certifications necessary to pursue Industry solutions


  1. Account Support:

  Knows which customers are in their vertical

  Hosts semi-annual QBRs with strategic accounts or where we’ve done maturity assessments

  Hosts round-tables

  Brings them ideas of things they could be doing

  Identifies custom app opportunities

  Curates knowledge of key accounts through customer success stories

  Consulted in development of customer success stories and references for PLA certification

What we expect of you:

Bring your passion for creating a set of services within our ServiceNow Business Unit that will appeal to a large customer base, are well laid out and easy for our consultants to deliver, and drive business growth and success. 

· 15+ years of large-scale, enterprise-class planning, design, implementation and support experience 

· 5+ years of consulting experience, product management, or relevant in-field experience 

· Recognized leader within your industry of expertise

· Industry level certifications for the vertical you are responsible for 

· Bachelor’s Degree in Business, Computer Science, a related technical degree or equivalent preferred

· Proven experience designing, implementing, and managing the ServiceNow platform for an organization

· Proven presales skills, including the ability to customize solutions, facilitate product demonstrations and effectively communicate ServiceNow value proposition and key differentiators to prospects 

· Excellent communications skills both orally and written with the ability to effectively interact with stakeholders and various cross functional teams as well as customers 

· Excellent analytical skills. Demonstrated ability to understand data findings to draw conclusions and develop actionable recommendations 

· Proven ability to proactively collaborate and build relationships, take initiative, creatively problem solve, and deliver against business goals and objectives

· Experience working collaboratively with product management, product marketing and product development 

· Proficiency with the ServiceNow Platform or exhibits technical expertise in SaaS/cloud applications with the ability to learn new technology 

· Familiarity with the Partner Success Center on the ServiceNow Partner Portal 

· Experience selling into Federal government is a plus 

· Ability to travel up to 25% 


What you can expect from us:

Diverse, award-winning culture and work/life benefits.


· An inclusive culture that empowers you to bring your best true self and your best ideas. We know diverse perspectives lead to better problem solving and better solutions for our customers.

· A learning environment that empowers you to develop your career with comprehensive resources and support, ongoing education and skills-development training, and robust advancement opportunities.

· Health, dental, and vision coverage; coworker stock purchase program; paid vacation time and sick days; tuition reimbursement; coworker discounts; and other generous perks.


Who we are:

We make technology work so people can do great things.


CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations in the United States, Canada, and the United Kingdom. We help customers navigate and be successful in an everchanging world by providing them the technology advice and solutions they need—when, where, and how they need them.


CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Date Posted: Sep 14, 2023
Job Category: Engineering
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 25
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