Manager, Services Operationsat CDW Careers

The incumbent in this position will provide management to the Services Operations coworkers in support of CDW Services’ strategies and objectives including; achieving Services’ financial and operational goals; managing a team of coworkers and Supervisors; aligning Services’ coordination processes within CDW; and expanding Services Operations role within CDW.

Key Areas of Responsibility

• Work with business leaders and other stakeholders to identify and enable key business initiatives
• Manage a team Services Operations coworkers and Supervisors
• Ensure training, development and mentoring of all Services Operations coworkers in accordance with CDW principles
• Assess, compile, review and present performance metrics to business leaders and other stakeholders on a scheduled basis
• Review current processes and implement improvements as necessary 
• Sponsor and lead key internal projects to enable Services expansion within CDW
• Asses the need for and hire coworkers to ensure team capacity aligns to business needs

Responsibilities

• Apply strategies into actionable directives in alignment with business leaders
• Determine salary and other compensation targets and payouts for Team
• Limited travel as necessary for individual and team functions
• Manage issues to resolution

Minimum Qualifications

• Previous supervision or management experience required
• Bachelor’s degree or equivalent experience required
• Minimum of 7 years’ experience in IT related Professional Services environment

Other Required Qualifications

• Provide forward thinking leadership at all times
• Excellent written and verbal communication skills
• Ability to excel in a dynamic and fast paced environment
• Influential with others, tailoring communication to the needs of the target audience    

Preferred Qualifications

• Experience reporting on or analyzing a professional services business model
• Experience with Professional Services Automation tools
• Experience implementing process improvement projects