Inside Solution Architect - Configuration Center Servicesat CDW Careers

The Inside Solution Architect-Configuration Services focuses on supporting Account Managers by assisting them with the sale of services related to Configuration Center solutions. The Inside Solution Architect-Configuration Services builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them.
The Inside Solution Architect-Configuration Services develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.

Key Areas of Responsibility

Technology Leadership

• Designs Configuration Center solutions for primary technology products and services
• Educates Account Managers by conducting short training classes on Configuration Services
  • Explains features, benefits, and technical specifications of Configuration Services products and solutions
  • Explains conceptually how Configuration Services are configured and implemented for customers
• Research new technologies, including hardware and software capabilities, create process documents, maintain web forms & documentation and develop streamlined process improvements
• Contributes to the team’s knowledge base and readily shares knowledge with other Inside Solution Architects and Account Managers regarding Configuration Services

Sales Support

• Communicate directly with CDW sales and train Account Managers on Configuration Services
• Manage Configuration Services’ customer-facing documentation and activities
• Assist with development and maintenance of Configuration Services marketing material
• Follows up and responds to questions regarding registrations and closed deals, and escalation needs
• Provide exceptional sales support for customer projects, troubleshoot network software and hardware issues, update image servers and document issues & resolutions
• Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold
• Produces quotes and BOMs
• Creates quotes for high priority RFPs and/or assists with RFP content
• Produces sales forecast reports
• Reviews quotes and orders for accuracy

Sales

• Act as a consulting resource for CDW sales, customers and the CDW technical staff regarding Configuration Service solutions
• Discusses solutions at a conceptual level with customers and potential customers
  • Explains the solutions features and benefits
• Explores additional sales opportunities through new service maintenance contracts and renewals
• Advises Account Managers on service pricing
• Coordinates and collaborates with Partners and Account Managers to map accounts to opportunities and achieve sales goals
• Responds to requests from customers and Account Managers to respond to customers’ needs
• Participates in CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Lync) and in person

Minimum Qualifications

• Associate’s Degree or equivalent work experience
• 2-year minimum pre-sales experience

Other Required Qualifications

• Proficient in Microsoft office applications
• Ability to travel up to 20% of the time
• Proven success and experience selling technologies solutions and services
• Knowledge and proven success of engaging and working with sales teams
• Ability to execute on territory goals and metrics
• Ability to adapt and change to the business needs of the practice and team coverage model
• Strong interpersonal and presentation skills, including consulting skills
• Strong oral and written communication skills
• Strong passion for learning and teaching others
• Proven group presentations skills
• Motivated and self-starting
• Ability to think creatively and come up with proactive ideas that will increase sales
• Strong problem solving skills
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

Preferred Qualifications

• Bachelor’s Degree
• Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
• Technical Accreditations and/or Certifications:
  • Active accreditation from leading Configuration Services partners

CAPABILITIY AREAS

• Thought Leadership and Team Contribution
  • Technology Leadership
    • Is a student of technology; a passionate learner actively looking for opportunities to expand technical skills
    • Understands the client profile for the product or service (company profile, business drivers, etc.)
  • Coaching and Mentoring
    • Is a student of technology; a passionate learner actively looking for opportunities to expand technical skills
    • Understands the client profile for the product or service (company profile, business drivers, etc.)
• Communication
  • Writes Documentation and Deliverables
    • Has the ability to understand SoW's utilizing the practice templates and seeks guidance from senior SA's for more complex SoW's
    • Supports RFP efforts by clearly answering proposed questions
  • Presentation Delivery
    • Presents a topic or idea to peers in a meeting in a standup format using slides or flip chart
• Sales Support
  • Sales Skill
    • Listens and observes in sales activities
    • Conducts self professionally in customer interactions (appearance, behavior, conversation, etc.)
    • Consistently provides sales teams with complete deliverables in agreed upon timeframes
    • Maintains an accurate and up to date pipeline
  • Sales Enablement
    • Focuses on learning about their area of technology and shares this knowledge with their sales teams
  • Vendor Interaction
    • Participates in vendor trainings, seeks guidance from vendor peers and maintains relationships with local channel and sales facing vendor contacts
• Productivity and Effectiveness
  • Teamwork
    • Participates productively in teams
    • Is a team builder, not divider
    • Offers assistance and readily lends a hand when team members need help
    • Completes given tasks to completion independently
    • Establishes good working relationships with his/her team and management
    • Gets actively involved in discussions, decisions, and problem solving
    • Provides constructive input
    • Supports decisions even when not in full agreement
  • Problem Solving and Decision Making
    • Identifies issues and brings them forward for discussion
    • Works to solve on own, but typically will need the help of Mgr or Senior SA to help solve