Services Consistency Program Manager - Digital Velocityat CDW Careers

The Services Consistency Program Manager will be responsible for delivering and iterating on programs and initiatives within the Digital Velocity Service Consistency function. Digital Velocity is composed of 6 independent practices, and Service Consistency provides the matrixed function to keep the practices delivering as one company, in a consistent fashion where it makes sense.

The Program Manager will coordinate, evangelize, deliver, and enhance cross-practice programs to promote services consistency while ensuring excellent stakeholder experiences. Current programs include initiatives to ensure appropriate review for opportunities, integrate new coworkers into Digital Velocity, provide a standardized review process for investments in internal projects, and more. This role reports to the Senior Manager, DV Services Consistency. 

The Program Manager acts as a project/program advocate ensuring success for all stakeholders by driving for results, making the tough call, and building strong relationships with project/program stakeholders. They will also align with Subject Matter experts to improve effectiveness and impact of the initiatives.

Key Areas of Responsibility

The Services Consistency Program Manager performs a wide range of duties including, but not limited to the following:

• Manages ongoing services consistency programs, including both the processes and systems that support those programs.
• Coordinates the execution of program activities to increase effectiveness and efficiency.
• Develops a program evaluation framework to assess the strengths of each program and to identify areas for improvement.
• Organizes data to be readily available as needed to demonstrate the outcomes and benefits of each program.

Planning the Program

• Plan program delivery in alignment with the organization’s strategy and priorities.
• Implement new programs to support the organization’s strategic direction.
• Develop and implement long-term goals and objectives to continuously improve the program.

Organizing the Program

• Ensure program activities operate within policies and procedures.
  Ensure program activities are relevant and valuable to sellers. 
  Develop targeting and cross-program touch strategy that ensures customer satisfaction.
• Develop templates and forms to document program activities.
• Oversee the collection and maintenance of program information for statistical purposes.

Communicating the Program

• Communicates all aspects of projects to the appropriate stakeholders utilizing communication plan template(s).
• Adapts communication style and medium to the audience needs.
• Effectively prepares and delivers difficult information.
• Demonstrates effective listening skills.

Leading the Program

• Communicate with peers, clients, and other stakeholders to gain support for the program and solicit input to improve the program.
• Has clear and concise communication. Leads and facilitates both live and virtual meetings.
• Keeps meetings on track, on topic, summarizes assigns, and publishes follow up items in a timely manner.
• Liaise with stakeholders and partners to ensure effective and efficient program delivery.
• Both leads trainings and acts as a “Help Desk” for questions.

Managing the Program

• Build and execute reports for management and key stakeholders.
• Manage the programs within approved budgets and maintain appropriate records.
• Identify, evaluate, and mitigate risks associated with program activities.
• Monitor program activities regularly and recommend changes to enhance the program, as appropriate.
• Ongoing creation of useful documents, FAQs, and videos to assist end users.
• Optimize tools, such as SharePoint Lists and Power Automate flows, to improve efficiencies.

Education and/or Experience Qualifications

• Bachelor’s degree or equivalent experience
• 3 years of Program Management experience
• Two or more years of experience in leading significant projects with multiple stakeholders

Required Qualifications

• Proven record of successful project management and organizational skills with critical attention to detail and accuracy
• Demonstrated ability to lead without authority and influence decision-makers
• Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
• Demonstrated ability to analyze data, conduct primary research, and problem-solve
• Proven track record in developing and maintaining strategic relationships
• Applies discretion when dealing with sensitive/confidential information
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
• Ability and willingness to travel up to 10% or as needed to other CDW locations

Preferred Qualifications

• Knowledge of Digital Velocity presales and/or delivery processes
• Consulting experience within a technical domain
• Experience automating routine workflows using productivity tools such as Power Automate