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Services Consistency Program Manager - Digital Velocityat CDW Careers

Job ID: 
Focus Area: 
Project Management
Remote, Remote
Remote Type: 

The Services Consistency Program Manager will be responsible for delivering and iterating on programs and initiatives within the Digital Velocity Service Consistency function. Digital Velocity is composed of 6 independent practices, and Service Consistency provides the matrixed function to keep the practices delivering as one company, in a consistent fashion where it makes sense.

The Program Manager will coordinate, evangelize, deliver, and enhance cross-practice programs to promote services consistency while ensuring excellent stakeholder experiences. Current programs include initiatives to ensure appropriate review for opportunities, integrate new coworkers into Digital Velocity, provide a standardized review process for investments in internal projects, and more. This role reports to the Senior Manager, DV Services Consistency. 

The Program Manager acts as a project/program advocate ensuring success for all stakeholders by driving for results, making the tough call, and building strong relationships with project/program stakeholders. They will also align with Subject Matter experts to improve effectiveness and impact of the initiatives.

Key Areas of Responsibility

The Services Consistency Program Manager performs a wide range of duties including, but not limited to the following:

  • Manages ongoing services consistency programs, including both the processes and systems that support those programs.
  • Coordinates the execution of program activities to increase effectiveness and efficiency.
  • Develops a program evaluation framework to assess the strengths of each program and to identify areas for improvement.
  • Organizes data to be readily available as needed to demonstrate the outcomes and benefits of each program.

Planning the Program

  • Plan program delivery in alignment with the organization’s strategy and priorities.
  • Implement new programs to support the organization’s strategic direction.
  • Develop and implement long-term goals and objectives to continuously improve the program.

Organizing the Program

  • Ensure program activities operate within policies and procedures.
    Ensure program activities are relevant and valuable to sellers. 
    Develop targeting and cross-program touch strategy that ensures customer satisfaction.
  • Develop templates and forms to document program activities.
  • Oversee the collection and maintenance of program information for statistical purposes.

Communicating the Program

  • Communicates all aspects of projects to the appropriate stakeholders utilizing communication plan template(s).
  • Adapts communication style and medium to the audience needs.
  • Effectively prepares and delivers difficult information.
  • Demonstrates effective listening skills.

Leading the Program

  • Communicate with peers, clients, and other stakeholders to gain support for the program and solicit input to improve the program.
  • Has clear and concise communication. Leads and facilitates both live and virtual meetings.
  • Keeps meetings on track, on topic, summarizes assigns, and publishes follow up items in a timely manner.
  • Liaise with stakeholders and partners to ensure effective and efficient program delivery.
  • Both leads trainings and acts as a “Help Desk” for questions.

Managing the Program

  • Build and execute reports for management and key stakeholders.
  • Manage the programs within approved budgets and maintain appropriate records.
  • Identify, evaluate, and mitigate risks associated with program activities.
  • Monitor program activities regularly and recommend changes to enhance the program, as appropriate.
  • Ongoing creation of useful documents, FAQs, and videos to assist end users.
  • Optimize tools, such as SharePoint Lists and Power Automate flows, to improve efficiencies.

Education and/or Experience Qualifications

  • Bachelor’s degree or equivalent experience
  • 3 years of Program Management experience
  • Two or more years of experience in leading significant projects with multiple stakeholders

Required Qualifications

  • Proven record of successful project management and organizational skills with critical attention to detail and accuracy
  • Demonstrated ability to lead without authority and influence decision-makers
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
  • Demonstrated ability to analyze data, conduct primary research, and problem-solve
  • Proven track record in developing and maintaining strategic relationships
  • Applies discretion when dealing with sensitive/confidential information
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
  • Ability and willingness to travel up to 10% or as needed to other CDW locations

Preferred Qualifications

  • Knowledge of Digital Velocity presales and/or delivery processes
  • Consulting experience within a technical domain
  • Experience automating routine workflows using productivity tools such as Power Automate
Date Posted: Oct 26, 2023
Job Category: Engineering
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 10
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