Service Ops Supervisor - Digital Velocityat CDW Careers

The DV-Services Operations Supervisor with a Financial Operations Focus provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.

Key Areas of Responsibility

• Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients our Trusted Partner Network in support of service delivery
• Provide full financial operations life-cycle support to customers and partners.
• Ensure all available revenue recognition and costs is processed timely and accurately for month end
• Below direct functions will depend on assigned duties, but could rotate as needed:
  • Customer Billing
    • Ensure all Customer billing is generated and submitted timely
    • Audit new projects for special billing and timeline requirements
  • Partner/Vendor invoicing – AP Operational Support
    • Support the lifecycle of Partner engagement
    • Ensure PO’s are created timely as needed for Partners and Vendors within DV
      Ensure all DV Partner invoices are verified and processed timely and accurately for payment
• Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues or questions
• Provide timely and accurate system approvals.
• Initiate and approve financial documents for assigned customers or partners/vendors (invoices, credit memos, etc.).
• Participate in tool and process improvement projects as requested.
• Communicate financial operations methodology and other best practices to coworkers and partners as needed.
• Collaborate with peers with the Finance teem to remain up to date on systems and tools used for processing financial data
• Ensure the best practices are incorporated and shared.
• Support DV Operations vision, goals, and strategies.
• Contribute to business process documentation and optimization routinely
• Contribute to Financial Operations team

Education and/or Experience Qualifications

• Bachelor’s Degree or equivalent experience required
• 5 years of relevant professional experience or 3 years CDW experience

Required Qualifications

• Provide forward thinking leadership at all times
• Excellent written and verbal communication skills
• Ability to excel in a dynamic and fast paced environment
• Influential with others, tailoring communication to the needs of the target audience
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
• History of successfully coordinating complex projects, with multiple facets and stakeholders
• Ability and willingness to travel up to 25% or as needed to other CDW locations 
• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology.
• Ability to multitask, organize and prioritize.
• Ability to apply common sense in performing a job.
• Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

Preferred Qualifications

• Experience with Professional Services Automation tools
• Experience implementing process improvement projects