This role ensures the highest quality of customer service is provided helping solutions reps with any situations or issues that are beyond their scope of experience or knowledge.
The Customer Relations Team Leader acts as an escalation contact for the Customer Relations team. In this role, Team Leaders will be coaching Customer Relations team members to help increase productivity and quality. They will also help representatives with any situations or issues that are beyond their scope of experience or knowledge. This includes escalated calls and issues.
Key Areas of Responsibility
Education and/or Experience Qualifications