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The Business Process Consultant will design and lead consultative interactions with customers. Connecting the solution with the impact on an organization's ability to operate with greater efficiency, effectiveness and less risk is imperative. With a diverse IT and/or Management Consulting background and knowledge of industry IT trends, the Business Process Consultant builds and develops trusted relationships as an advisor with customers, partners, and internally across ServiceNow Solutions.
Key Areas of Responsibility
Work closely with a customer to help understand their offerings, and how our solutions can help drive those initiatives
Understand business objectives, projects and problem statements of our prospects and customer
Lead business process definition, re-engineering, improvement and to-be processes during Examine Workshops with key customer sponsors and stakeholders
Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities
Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
Document and present insights and recommended solutions to meet business objectives
Define and document the impact the ServiceNow solution will have on an organization’s ability to operate and transform their business
Recommend metrics and KPI’s to quantify the impact of the solution and drive continual service improvement
Deliver a roadmap to accelerate the adoption and maturity of Enterprise Service Management
Create and present proposals including the ServiceNow product and services
Communicate the value of a Center of Excellence for the ServiceNow platform and how to manage platform demand from idea to implementation
Provide thought leadership and collaborate with internal ServiceNow Solutions teams
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
Other duties and responsibilities as assigned
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