Principal UX Designer - Appleat CDW Careers

We are on a multi-year journey to modernize our digital channel to complement our world-class direct sales channel. It’s challenging because our customers have access to more than 250,000 products and services from over 1,000 leading and emerging vendor partners. We serve over 250,000 customers across US, UK, and Canada spanning from small startups to global enterprises.  Our job is to deliver a curated marketplace that reduces complexity while maintaining flexibility for our customers in making multi-brand decisions.

The CDW Digital team is looking for a Principal Product Designer to enhance the Apple customer experience across our site. We are looking for a designer to partner closely with internal and external teams to deliver Apple-specific improvements in a way that is also consistent with CDW’s multi-brand approach. Drawing upon transactional eCommerce experience in either B2B or B2C, this designer will bring expertise, critical thinking, and excellent execution for the digital purchase path. 

You’ll report into the Digital Design team while also be embedded with multiple Product Teams over time. In the Design team, you’ll collaborate with other designers, researchers, and content experts to deliver holistic, cohesive user experiences while also further developing our collective craft. In your Product team, you’ll deliver high quality user experiences through collaboration with partners in Product Management and Technology.

What You Will Do
Deliver high-quality designs that align with business goals and user needs – primarily in the form of Figma wireframes, prototypes, and vector-based assets.

• Own the end-to-end UX designs from discovery to implementation.
• Manage relationships with external vendors / agencies when necessary.
• Keep informed of industry trends / standards / practices and periodically re-evaluate current experiences to identify opportunities for improvement.
• Represent the design work in frequent meetings with external partners.
• Drive team alignment on UX decisions by creating and using journey maps, user flows, personas, and references to industry best practices.
• Collaborate closely with cross-functional teams, including other designers, researchers, product managers, developers, and business stakeholders.
• Define project goals, requirements, and timelines consistent with our use of SAFe (Scaled Agile Framework) execution.
• Follow and contribute to our design guidelines and emerging Design System with the goal of maintaining cohesiveness while simultaneously improving future state.
• Incorporate behavior analytics into design decisions. Identify meaningful analytics to track over time.
• Conduct user research, including exploratory interviews, concept testing, A/B testing, and usability testing.

What We Expect of You

• Bachelor’s degree and 10+ years of design experience OR 14+ years of design experience
• An available portfolio of work demonstrating eCommerce projects.
• Demonstrated ability to quickly learn and apply new design patterns.
• Excellent written and verbal communication skills with the ability to present to and influence other designers, product managers, and developers.
• Demonstrated ability to balance multiple priorities simultaneously, negotiating scope and timelines to meet critical deadlines.
• Attention to detail and ability to deliver full stack designs incorporating best practices from interaction, visual, and information architecture disciplines.

Preferred Qualifications

• Bachelor's degree in Interaction Design, Human Factors, HCI, or related discipline.
• Experience in delivering high-quality designs within an Agile development environment.
• Experience designing digital experiences that are implemented with multiple technical stacks.
• Deep knowledge of Apple family of products and services for B2B

What You Can Expect from Us
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Diverse, award-winning culture and work/life benefits:

• Competitive compensation and benefits packages along with a collaborative and supportive work environment.
• An inclusive culture that empowers you to bring your best true self and your best ideas. We know diverse perspectives lead to better problem solving and better solutions for our customers.
• A learning environment that empowers you to develop your career with comprehensive resources and support, ongoing education and skills-development training, and robust advancement opportunities.
• Health, dental, and vision coverage; coworker stock purchase program; paid vacation time and sick days; tuition reimbursement; coworker discounts; and other generous perks.

Who We Are
We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations in the United States, Canada, and the United Kingdom. We help customers navigate and be successful in an ever-changing world by providing them the technology advice and solutions they need—when, where, and how they need them. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.