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Senior Operations Specialist - Digital Velocityat CDW Careers

Job ID: 
Focus Area: 
Project Management
Remote, Remote
Remote Type: 

This job posting is no longer active

The Sr DV-Services Operations Specialist provides a strategic partnership with assigned sales and services management by operating their daily sales and services business with precision and urgency. The incumbent in this role is a critical thinker with information informed decision making skills, creativity, effective at problem solving and a strong escalation support person. They possess a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach. 

Key Areas of Responsibility

  • Be the primary escalation for complex situations and one of situations
  • Build key processes to support growth, automation, and process improvement within the Services Operations team
  • Be a mentor for services operations teams and support additional learning opportunities within the organization
  • Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients and our Trusted Partner Network in support of service delivery.
  • Provide full life-cycle Engagement Management for select customers and partners.
  • Ensure all available revenue recognition is processed timely and accurately.
  • Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues.
  • Provide timely and accurate system approvals.
  • Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.).
  • Participate in tool and process improvement projects as requested.
  • Communicate Services engagement methodology and other best practices to coworkers and partners as needed.
  • Ensure the best practices are incorporated and shared.
  • Support Services Operations vision, goals, and strategies.
  • Contribute to Services Operations team meets and best practices. 

Education and/or Experience Qualifications

  • Bachelor’s Degree or equivalent experience required
  • 7 years of relevant professional experience or 4 years CDW experience
  • Required Qualifications
  • Provide forward thinking leadership at all times
  • Provide mentorship to peers
  • Ability to think critically and outside of the box creatively
  • Effective problem solving
  • Excellent written and verbal communication skills
  • Ability to excel in a dynamic and fast paced environment
  • Ability to identify issues and build process for improving workflow which includes automation as much as possible
  • Influential with others, tailoring communication to the needs of the target audience
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
  • History of successfully coordinating complex projects, with multiple facets and stakeholders
  • Ability and willingness to travel up to 25% or as needed to other CDW locations
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology.
  • Ability to multitask, organize and prioritize.
  • Ability to apply common sense in performing a job.
  • Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
  • Experience with Professional Services Automation tools
  • Experience implementing process improvement project
Date Posted: Mar 20, 2024
Job Category: Corporate
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 25
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