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Onboarding and Engagement Consultant-Google Workspace for Educationat CDW Careers

Job ID: 
Focus Area: 
Information Technology
Remote, Remote
Remote Type: 

This job posting is no longer active

Key Areas of Responsibility

  • Serve as a subject matter expert for Google Workspace for Education paid editions Assist with developing and delivering onboarding processes for Google Workspace customers
  • Monitor and track onboarding progress for customers, including premium onboardingConfigure and consult on Amplified IT’s licensing tool for new customers
  • Offer training and insight to school IT Admins on a wide variety of technologies, including Google Workspace paid editions.
  • Create content and collateral to help customers leverage education editions of Google WorkspaceWork with the Onboarding & Support Lead to implement and deliver engagement strategies Google Workspace
  • Develop and monitor key metrics to drive engagement with Google Workspace, increasing retention and monitoring at risk customers.
  • Manage Help Center content creation, review, and publication via monday board
  • Collaborate with the Technical Writer to maintain and improve the Help Center
  • Maintain documentation in Confluence for all accountable services
  • Work with the Collaborative to offer inside information, tips/tricks, and engage folks through the community and live stream events
  • Work collaboratively across teams to ensure success

Other Responsibilities

  • Become a contributing member on the Updates & Analysis Team
  • Stay current on Google Workspace for Education changes and modifications
  • Understand Amplified Services SaaS
  • Work to support customers as needed if escalated from the support team

Education and/or Experience Qualifications

  • Bachelor’s degree in Computer Science, Information Systems or related discipline, or equivalent relevant experience in addition to the required experience requirement (Background as a Technology Director, Technology Coordinator, or similar role also considered)
  • Min 5+ Years Managing a Google for Education in an Education or Corporate environment

    Required Qualifications
  • Experience supporting and managing Google Workspace environments
  • An ability to balance and plan the short-term and long-term actions of the team
  • Exceptional customer service orientationStrong documentation skills

    Preferred Qualifications
  • Convey technical information and recommendations clearly and concisely
  • Create engaging presentations and be able to present to customers in various formats and settings
  • Understanding of the dynamics of the K-12 space and the roles of educators, students, IT staff and vendors
  • Familiarity with Google Workspace admin console in a K-12 setting, experience using the Google Workspace for Education Paid Editions (Standard, Plus or Teaching and Learning) are a plus
  • 3+ years professional systems administration experience
  • Excellent oral and written communication skills
  • Strong customer interaction and can-do attitude
Date Posted: Apr 05, 2024
Job Category: Corporate
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 10
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