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AR B2B Collections Consultantat CDW Careers

Job ID: 
Focus Area: 
Vernon Hills, Illinois
Remote Type: 
Hybrid Remote

This job posting is no longer active

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. 

The Accounts Receivable Consultant independently manages a portfolio of accounts receivable that is the most complex, requires the highest degree of analysis, and generally represents the largest customer balances and accounts that require the highest level of support. This position serves as the role model for team members and assists with the training of new coworkers. The AR Consultant assists in running reports and following up on accounts to ensure thoroughness. The AR Consultant also takes on projects that require additional analysis and assists Supervisors with additional responsibilities, as assigned.

What you will do:

  • Handles the collection efforts of the most complex and meaningful accounts with the team’s book of business.
  • Handles projects with significant complexity, including heavy analysis, identifying and resolving issues.
  • Continually evaluates sensitive customer relationships to make sure customer satisfaction is met and builds positive working relationships both internally and externally.
  • Mentors team members and serve as the role model in day to day activities, and may handle additional tasks in the Supervisor’s absence.
  • Identifies issues attributing to account past dues and communicates with management and sales department when necessary to escalate the collection process.
  • Ensures timely completion of cash allocation within book of business.
  • Collaborates with Sales to meet customer requests.
  • Identifies areas of process improvement and makes appropriate recommendations.
  • Develops collection methods that consistently lead to achieving or exceeding company financial goals; while handling A/R related problems, anticipating, preventing, identifying and problem solving as necessary.
  • Demonstrates expertise in navigating and utilizing CDW’s AR system(s).

What we expect of you: 

  • Bachelor’s degree in Finance, Accounting or related field and 1 year of relevant AR, Credit Account or Finance experience OR 5 years of relevant AR, Credit, Account or Finance Experience OR 5 years of CDW experience.
  • Excellent written and verbal communication skills with the ability to effectively interact with internal and external stakeholders.
  • Highly analytical and consistently demonstrates creative problem-solving skills.
  • Strong organizational skills with the ability to adapt quickly to change.
  • Ability to prioritize and multitask.
  • Strong analytical skills with critical attention to detail.
  • Demonstrated ability to work independently with little to no direction.
  • Ability to mentor and coach others.
  • Proficient in Microsoft Office applications.

About us   
We make technology work so people can do great things. 
CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Date Posted: May 08, 2024
Job Category: Corporate
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 10
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