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Services Principal at CDW Careers

Job ID: 
Focus Area: 
Information Technology
Seattle, Washington
Remote Type: 

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.  

The primary purpose for this position is to manage delivery-related activities for services engagements and implementations across multiple practices.  This position is also responsible for ensuring achievement of all delivery-related performance objectives, utilization targets, revenue targets, and other key metrics.  This role also participates in uncovering other CDW revenue/business opportunities within the accounts they cover. 

What you will do:

  • Manages delivery projects, including CDW delivery team members, alliance partners, and subcontractors.
    • Ensures all delivery teams achieve established performance targets.
    • Confirm services solutions are delivered to clients on time, within budget, and meet all quality, design and contractual specifications.
    • Establish appropriate margin targets, project scope is well defined, and project risk is acceptable.
  • Works directly with the client to drive the closure of critical issues, addressing root causes.
  • Maintains a billable utilization target through Project/Program Management or Delivery work on projects at assigned accounts.
  • Collaborates with sales team in closing other CDW business (hardware, software and services), including personal participation in the selling process.
  • Uses broad IT knowledge and skills to contribute to development new offerings and client solutions.
  • Authors or approves all SOWs and projected financial outcomes.
  • Cultivates the company reputation as a leading-edge provider of services solutions.
  • Implements best practices and process improvements to increase services capability, revenue, and profitability.
  • Services Principals typically manage two to four accounts with an aggregate revenue target of $2 to $4 million annually. 

What we expect of you:

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field.
  • At least ten (10) years of Consulting and Project Management experience with large enterprise cross-brand projects, including at least five (5) years hands-on experience with one or more ITS domains.
  • Demonstrated experience leading advanced and complex technology projects in support of business initiatives.
  • Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.
  • Ability to engage in difficult conversations with project teams and clients on issues, risks and escalations, up to and including executive conversations.  
  • Develop longer-range project plans and schedules to complete complex projects or new solution/product development.
  • Transfer technical skills/knowledge to client, multitask and to prioritize workload under tight deadlines in a fast-paced environment.
  • Attention to detail and follow-up skills.
  • Leadership, delegation, personnel management, communication and presentation skills.
  • Ability to work in a team environment plus skills in Microsoft Office. (Word, Excel, PowerPoint, Outlook, etc.)
  • Graduate degree in Engineering, Computer Science, Management Information Systems, Business, or a related field a plus.
  • PMP certification a plus.
  • Consulting experience with Fortune 500 clients a plus.

About us   
We make technology work so people can do great things.  
CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.      

Salary range: $156,486 - $190,000, depending on experience and skill set
Annual bonus target of 15% subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials

Date Posted: Apr 15, 2024
Job Category: Engineering
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 50
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