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Operations Specialist - Digital Velocityat CDW Careers

Job ID: 
Focus Area: 
Remote, Remote
Remote Type: 

This job posting is no longer active

The DV-Services Operations Specialist provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.

Key Areas of Responsibility

  • Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients our Trusted Partner Network in support of service delivery
  • Provide full financial operations life-cycle support to customers and partners.
  • Ensure all available revenue recognition and costs is processed timely and accurately for month end
  • Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues or questions
  • Provide timely and accurate system approvals.
  • Participate in tool and process improvement projects as requested.
  • Communicate financial operations methodology and other best practices to coworkers and partners as needed.
  • Ensure the best practices are incorporated and shared.
  • Support DV Operations vision, goals, and strategies.
  • Contribute to business process documentation and optimization routinely
  • Contribute to Service Operations team

Education and/or Experience Qualifications

  • Bachelor’s Degree or equivalent experience required
  • 5 years of relevant professional experience or 3 years CDW experience

Required Qualifications

  • Provide forward thinking leadership at all times
  • Excellent written and verbal communication skills
  • Ability to excel in a dynamic and fast paced environment
  • Influential with others, tailoring communication to the needs of the target audience
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
  • History of successfully coordinating complex projects, with multiple facets and stakeholders
  • Ability and willingness to travel up to 25% or as needed to other CDW locations 
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology.
  • Ability to multitask, organize and prioritize.
  • Ability to apply common sense in performing a job.
  • Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

Preferred Qualifications

  • Experience with Professional Services Automation tools
  • Experience implementing process improvement projects 
Date Posted: May 20, 2024
Job Category: Corporate
People Leader v. Individual Contributor: People Leader
Travel Percentage: 25
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