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SCC Account Manager - Inbound - Chicago - Start Date of March 17, 2025at CDW Careers

Job ID: 
R25_00000361
Focus Area: 
Inside Sales
Location: 
Chicago, Illinois  
Remote Type: 

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Role Overview 

The CDW Inbound Account Managers work on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Managers primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDW’s new and existing customers. At CDW, We’re Better Together. Our Account Representative training program is a hybrid work model, including both in-person and remote work. This will allow you to make true coworker connections and it brings everyone together for moments that matter. CDW Account Representatives are required to be in-office during their first and eighth weeks of training, as well as on specified in-office days for all other weeks.

Key Areas of Responsibility 

  • Provide sales and service to new and existing customers through inbound calls 

  • Meet or exceed assigned sales quotas and ensure other performance goals are met 

  • Sell additional services or products by recognizing opportunities to upsell solutions 

  • Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity 

  • Proactively call out to customers when needed for service related matters 

  • Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs 

  • Demonstrate ability to close sales and overcome customer objections 

  • Maintain CDW’s values and Philosophies of Success 

 

Required Skills 

  • Possesses excellent verbal communication skills – vocabulary and articulation 

  • Basic computer skills – experience with Microsoft preferred 

  • Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment 

  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment 

  • Persistence combined with a positive attitude and approach to work and others – self-motivating work style 

  • Ability to solve problems and resolve conflict directly in multiple communication channels 

  • Mature, positive and collaborative interpersonal skills 

Benefits overview: https://cdw.benefit-info.com/

Hourly Rate: $16.40 per hour

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
 

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/

Date Posted: Feb 04, 2025
Job Category: Sales
People Leader v. Individual Contributor:
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