Infrastructure Consultant
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Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
What You’ll Do
Configure, deploy, test, maintain, monitor, and resolve issues for infrastructure components, ensuring a robust, industry-standard platform.
Manage servers, including Citrix, Virtualisation, Active Directory, Group Policy, DNS, File/Print Servers, PKI infrastructure, and the Windows OS family.
Support, install, maintain, and troubleshoot server, storage, and related software within the data centre infrastructure.
Monitor server and storage infrastructure for failures and performance issues.
Administer the corporate backup system.
Collaborate with internal business units to research, evaluate, test, pilot, document, implement, and transition new software and hardware into support.
Respond to incidents logged in the Incident Management system and deliver technical solutions within agreed SLAs.
Escalate issues and work with vendors as needed.
Provide technical support and coordinate with business owners to fulfil project requirements, acting as a technical escalation point.
Implement and manage scheduled tasks.
Identify and escalate service issues appropriately.
Verify, approve, recommend, and deploy changes through the ITIL change management process.
Act as a role model for technical competence, collaboration, and continuous learning.
Proactively maintain and develop technical accreditations, knowledge, and skills through vendor engagement, industry resources, and a structured development plan.
Partner with internal IT consultants to better understand issues and identify effective solutions.
What You Need to Succeed
Must-Have:
Minimum of 5 years’ experience in a similar SLA-driven support role
Strong customer service skills
Experience supporting complex server and storage infrastructure, delivering projects, and managing related changes
Industry-recognised qualifications related to current Microsoft Server operating systems
Strong understanding of:
Virtualisation technologies
Server, storage, and backup technologies
Cloud technologies
Citrix Workspace (Virtual Apps and Desktops)
IT security concepts and best practices
ITIL Service Operations Framework (Incident, Change, Problem, and Major Incident Management)
Nice to Have:
Hands-on experience with:
VMware (v6.7+)
SAN storage
SQL Server
Azure
Server hardware
PowerShell scripting
Microsoft Clustering
Public cloud platforms
Exposure to:
Linux OS (e.g. Debian/Ubuntu)
Networking fundamentals
Strong team player with excellent communication skills (verbal and written), including communication up to C-level
Punctual, reliable, and supportive with a positive attitude
Demonstrated ability to take ownership of incidents and drive them to resolution or escalate appropriately
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
