CDW Careers

Program Manager, Social Mediaat CDW Careers

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Job ID: 17001880
Updated: Apr 23, 2018
Location: Chicago, IL, United States


The Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading and controlling program activities while delivering a superior customer experience.

Key Areas of Responsibility

The Program Manager performs a wide range of duties including some or all of the following:

  • Planning the Program
    • Plan the delivery of the overall program and its activities in alignment with the organization’s strategy and priorities
    • Develop new initiatives to support the strategic direction of the organization
    • Develop and implement long-term goals and objectives to achieve the successful outcome of the program.
    • Develop an annual budget and operating plan to support the program.
    • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
    • Develop funding proposals for the program to ensure the continuous delivery of services.
    • Support development of department goals and plans, while tracking program success and/or suggesting corrective action based on data
  • Organizing the Program
    • Ensure that program activities operate within the policies and procedures of the organization.
    • Ensure that program activities comply with all relevant legislation and professional standards.
    • Develop forms and records to document program activities.
    • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization.
  • Leading the Program
    • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
    • Liaise with other managers and partners to ensure the effective and efficient program delivery.
    • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.
  • Controlling the Program
    • Write reports on the program for management and key stakeholders.
    • Ensure that the program operates within the approved budget.
    • Monitor and approve all budgeted program expenditures.
    • Manage all project funds according to established accounting policies and procedures
    • Ensure that all financial records for the program are up to date.
    • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
    • Monitor the program activities on a regular basis and recommend changes to enhance the program, as appropriate.

Social Media

  • Responsible for the strategic development, execution and on-going stewardship of social media programs focused on building brand awareness, driving community advocacy, and delivering an optimal online customer experience. 
  • Ensure that developed programs have a clearly defined strategy that aligns with CDW’s overall goals and works closely with key stakeholders ensuring measurement plans are in place and that appropriate content is leveraged.


Minimum Qualifications

  • Bachelor’s degree or equivalent experience
  • 3 years of Sales and/or Marketing experience

 Other Required Qualifications

  • Demonstrated knowledge of technology product offerings and solutions
  • Proven record of successful project management and organizational skills
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
  • Experience with sales productivity tools
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
  • Demonstrated ability to analyze data and conduct primary research
  • Experience in developing or utilizing strategic sales campaigns
  • Proven track record in developing and maintaining strategic relationships
  • Ability to multitask and be adaptable in a fast changing environment.

 Preferred Qualifications

  • Knowledge of CDW Sales organization and Sales process
Job Category: Marketing
Job Type: Full-Time
Travel Percentage: 0%