The Licensing Help Desk Specialist (named Licensing Administrator through rest of this document) is responsible for daily management of operational activities assigned to the Cisco software team. The incumbent is responsible for ensuring accuracy of all software orders. In addition, the Licensing Administrator confirms all orders and fulfills compliance and contract requirements. The Licensing Administrator provides process improvement recommendations and insight to design processes that meet ongoing needs of customers and the business. Licensing Administrators will also provide direct customer assistance in initiating new agreements and the tasks associated with successfully entitling the customer to consume newly procured licensing.
Key Areas of Responsibility
Other Required Qualifications