Senior Telephony Engineer, Ciscoat CDW Careers

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Job ID: 18000834
Updated: Jul 23, 2018
Location: Vernon Hills, IL, United States

CDW is a leading technology solutions provider for business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. From fresh-faced startups to international conglomerates – you can find our technology in the workspaces of more than 250,000 companies. Across the globe, our coworkers are working together to bring technology to life for our customers.
As a member of the CDW Operations Team the Senior Telephony Engineer will lead complex configuration, deployment, testing, maintenance, monitoring and trouble-shooting of telephony components to provide a robust voice communications platform.
Are you passionate about IT? If so, please take a moment to explore what this role has to offer.

Key areas of responsibility

  • Maintain and problem solve Cisco Unified Communications issues.
  • Plan, design, implement and lead projects that include new locations or deploying new technologies across the network.
  • Evaluate migration, redundancy, disaster recovery, business continuity and long-term growth options.
  • Handle complex tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations.


  • Develop technical, architecture and process documentation for CDW’s voice infrastructure.
  • Forecast and perform capacity planning on voice network.
  • Handle and interact with Vendors on analysis, acquisition, and installation of remote hardware and software.
  • Interface with internal/external customers and vendors to figure out system needs.
  • Mentor junior engineers on how to effectively communicate with internal customers providing voice services and assimilating business requirements.
  • Plan for voice and video infrastructure business continuity.
  • As part of the team you will participate on regular on-call rotation.
  • Work after hours and weekends as required by the business.
  • You will need to respond to emergency calls/pages/emails in a timely fashion even after hours.
  • 10% travel



Minimum qualifications

  • Position Description
  • Bachelor’s degree or equivalent work experience.
  • 5 years’ experience in voice telecommunications with extensive experience in: VoIP technologies, Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Voice Gateways, Cisco/Tandberg VCS, Cisco Telepresence, Polycom video conferencing endpoints, Cisco routers and voice gateways using SIP, Quality of Service project management and vendor management.

Other required qualifications

  • Working experience with advanced call center programming for Cisco UCCE and ICM (other Call Center product experience will be considered) and Verint Quality Recording (other QA product experience will be considered).
  • Advanced knowledge of Cisco unified communications systems troubleshooting.
  • Demonstrated knowledge of a telecom and backbone network infrastructure (i.e., QoS, Routing etc.).
  • Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership.
  • History of balancing multiple priorities at a time with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Track record of working independently with little direction.
  • Strong analytical skills with critical attention to detail.

Preferred qualifications

  • Experience in a help desk environment as a critical issue engineer.
  • Network architecture experience.
  • Cisco Voice certifications (CCVP, CCDP, CCIE).
  • VoIP design and implementation experience.
  • Video conferencing and TelePresence design, implementation and troubleshooting experience.
At CDW, we embrace different and we never stop chasing improvement. We treat our coworkers with respect, fairness and acceptance of creativity. We know that tomorrow’s ideas don’t come from yesterday’s thinking, so we prefer working with people who see the world differently.
Job Category: Corporate IT
Job Type: Full-Time

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