The Sr Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading and controlling program activities while delivering a superior customer experience.
Key Areas of Responsibility
The Sr. Program Manager performs a wide range of duties including some or all of the following:
Planning the Program
o Plan the delivery of the overall program and its activities in alignment with the organization’s strategy and priorities
o Develop new initiatives to support the strategic direction of the organization
o Create and implement long-term goals and objectives to achieve the successful outcome of the program
o Develop an annual budget and operating plan to support the program
o Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
Organizing the Program
o Ensure that program activities operate within the policies and procedures of the organization and comply with all relevant legislation and professional standards.
o Develop forms and records to document program activities.
Leading the Program
o Ensure all staff members receive orientation and appropriate training.
o Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
o Liaise with other managers and partners to ensure the effective and efficient program delivery.
o Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.
Controlling the Program
o Write reports on the program for management and key stakeholders
o Ensure that the program operates within the approved budget
o Monitor and approve all budgeted program expenditures
o Manage all project funds according to established accounting policies and procedures
o Ensure that all financial records for the program are up to date
o Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
o Monitor the program activities on a regular basis and recommend changes to enhance the program, as appropriate
· Integrated Planning & Design
§ Responsible for communicating CDW’s brand positioning and value proposition within the organization.
§ Supports sponsorship activities program development, delivery, and ROI reporting of strategic sponsorships (player, team and league) across CDW business segments.
§ Execute on sponsorship inventory beyond simple fulfillment through Sales/Partners.
§ Build strong relationships with Sales, Marketing, SSS, and PPM.
Other Required Qualifications