Refund Analystat CDW Careers

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Job ID: 18002389
Updated: Jan 09, 2019
Location: Vernon Hills, IL, United States

The Refund Analyst reviews and processes all refund payments via credit card, check or wire transfer. This role analyzes and researches each coordinating payment to ensure that refunds are valid and accurate.

Key Areas of Responsibility
  • Process and review all credit cards and check refunds under set limits and determine if refunds are valid for all business units
  • Forward refunds that exceed a determined limit to management for approval
  • Process Price/Freight Adjustments so that a credit is created
  • Processes Restock Fee issues for all business units
  • Serve as a back-up to the other Credit Services functions
  • Work closely with Sales, A/R, A/P and other Departments as needed


Education and/or Experience Qualifications
  • High School diploma or equivalent
  • 1-year experience working in an office setting
Other Required Qualifications
  • Strong attention to detail
  • Solid verbal and written communication skills with the ability to effectively interact with all stakeholders including leadership
  • Proficient in Microsoft Office applications, specifically Excel, Word and Outlook
Preferred Qualifications
  • Previous Accounts Receivable experience
  • Previous experience in AS400
  • General understanding of Debits/Credits and Refund processes
Job Category: Finance
Job Type: Full-Time
Travel Percentage: 0%

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