This role has been created to support and manage the 2020 US Decennial
Census Program. The 2020 dDaaS Program is 4-year program expected to run until
The Sr. Program Manager is responsible for the development,
delivery, and management of strategic solutions and programs across CDW-G
business segments. Independently manages projects or programs. Owns all aspects
of a product or service offering for a client, from inception to
installation. Integrally involved in
interaction with sales, consultants, stakeholders and other members of
cross-functional teams. Projects are
typically of high complexity or risk and have high visibility in the client or
CDW organization. A Sr. Program Manager
will often work on projects consisting of emerging and/or highly customized
technology. Work with enterprise or strategic clients that will often have
strict constraints on one or more of the project components. This position often works with mixed teams
with multiple practice/solution areas and complex systems integration which
could include multiple Service areas and third party vendors. The Sr. Program
Manager is responsible for leading Project Managers and Program Managers within
the associated program or projects. The
CDW Sr. Program Manager acts as project advocate ensuring success for all
stakeholders by driving for results, making the tough call, and building strong
relationships with project stakeholders.
Key Areas of Responsibility
- Compares/contrasts client’s
methodology and provides guidance to Program Managers or Project Managers on
melding customer methodology and processes with CDW methodology.
- Accountable for project
profitability. Tracks multiple
budgets, consolidates and summarizes for executive stakeholders.
Understands budget to actual variations for project phases, makes
recommendations and adjustments.
Tracks project and program margins against targets. Addresses financial warnings for
individual projects and mitigates the effect with the Project
Managers. Understands the
economics of financial decisions across the portfolio within the client
and its impact to CDW. Works with
clients to position operational expenses vs. capital expenditures
- Validates initial
program/project scope and estimates. Understands and articulates the
impact of project changes on the program.
Influences and makes program recommendations at executive
stakeholder level. Sets strategy for minimizing impact and risk to the
client due to project changes.
- Maintains continuous alignment
of program scope with strategic business objectives. Makes recommendations
to modify the program to enhance effectiveness toward the business results
or strategic intent.
- Identifies and interprets risks
from dependent CDW projects and client landscapes. Understands how they impact the program
and mitigates the risks. Communicates risks and plans to project
- Aligns all dependencies from
program work streams.
- Proactively conducts resource
planning and optimizing billable schedules, monitoring and adjusting assignments
as necessary. Acts as an escalation point to address resource constraints
in order to minimize impact to the program.
- Establishes and owns program
communication plan. Consolidates,
manages and executes project communication plans into program communications
plan for all stakeholders and work streams.
- Responsible for meeting
contractual performance criteria and due dates during service delivery and
overall project completion.
- Ensures compliance with
relevant corporate and government policies.
and provides guidance, mentorship and counseling to direct reports, CDW project
team members and subcontractors.
- Takes accountability for
project results. Is fiscally
responsible to the client, the project and to CDW. Holds project team accountable.
- Instills trust with our clients
by building strong relationships with stakeholders.
- Leverages business acumen and
political savvy as well as relevant personal and CDW experience to build
- Demonstrates ability to diffuse
uncomfortable situations with client and/or project team.
- Leads efforts to continuously
define, contribute and to improve our overall project management knowledge
base across geographies and solution areas. Develops standards, best
practices and training for team members.
- Leads, Coordinates &
assimilates cross team communication and information from across all
projects in the program and distills the information for the appropriate
stakeholders. Integrates new information on the fly, synthesizes the
information and charts a new course as appropriate.
- Has clear and concise
communication. Leads and facilitates both live and virtual meetings. Keeps
meetings on track, on topic and summarizes assigns and publishes follow up
items in a timely manner.
- Adapts communication style and
medium to the audience needs. Adjusts communications based on complex
- Defines strategy and content
for formal presentations and coaches project managers on delivery. Creates
talking points and strategic messaging.
- Uses political savvy and all
channels of communication to finesse key messaging.
- Prepares and provides various
reports and technical reviews to senior leadership and stakeholders as
- Manages Stakeholders:
Articulates and summarizes program and highlights the business
impact and value. Produces project
summary reports for executives.
Interfaces regularly with executives on the status and issues of
the projects. Is seen as a “Trusted
Advisor” by executives and intimately knowledgeable about their
business. Leads project managers
within the program on managing their project teams and resolving issues.
- Negotiation: Develops negotiation strategy for complex
negotiations, bringing solutions to Sales teams to resolve customer and/or
project conflict. Negotiates conflicts of resources, due dates and
priorities across the projects in their program. Is expected to assist
project managers with challenging negotiations or assist in developing
- Sales Support: Advocates with sales on the value, experience and
best practices of the CDW project management services. Proactively
influences sales strategy through client executive relationships. Takes an
active role in setting strategy, acting as a communication conduit between
client and CDW bringing extensive knowledge of client business objectives
and/or clients operational organization to the opportunity.
- Business Development: Performs activities supporting the capture of
new service opportunities including the development or review of solution
and cost proposals.
The information in this position description is intended to convey
information about the key responsibilities and requirements of the
position. It is not an exhaustive list
of the skills, efforts, duties, responsibilities or working conditions
associated with the opportunity.
Responsibilities are subject to change.