Managed Services Engineer III - Softwareat CDW Careers

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Job ID: 19000052
Updated: Apr 26, 2019
Location: Vernon Hills, IL, United States

The Engineer III – Software (ServiceNow) is responsible for the administration, development, integration, documentation and technical support of the ServiceNow platform.


Key Areas of Responsibility

  • Develop and maintain applications on the ServiceNow platform to CDW standards and quality that provide business value.
  • Work with business teams to clarify requirements and business needs.
  • Collaborate with other engineers and architects as appropriate to determine optimal solution architecture, efficiency, maintainability, and scalability.
  • Develop high-level user stories, scenarios, and prototypes.
  • Develop system test plans, ensure quality assurance standards are achieved, and validate that business goals are accomplished.


  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
  • Participate in Scrum activities with the rest of the application development team, including sprint planning, daily stand-ups and sprint reviews.
  • Ensure stakeholders are responded to in a timely and professional manner. Foster open lines of communication with all parties.
  • Participate in on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.


Minimum Qualifications

  • Four years experience in ITSM application administration/development.
  • Bachelor degree in Computer Science, or equivalent knowledge/experience.

Other Required Qualifications

  • Demonstrates sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Event, Incident, Problem, Change, Release, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal.
  • Contribute to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics.
  • Customization of the Application UI and workflow.
  • Ongoing management of the ServiceNow environment, including platform version upgrades and application releases without business impact.
  • Responsible for fulfilling all requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements and defect fixes
  • Demonstrated understanding of an agile software development process.
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, including senior leadership.
  • Demonstrated creative problem solving skills.
  • Ability to work effectively with and support the needs of, project team members and stakeholders.
  • Possess an understanding of the stages of the software development life cycle - Requirements Gathering, Design, Development, Testing, and Implementation.
  • Demonstrate solid interpersonal skills and be resourceful in order to participate in the development process.

Preferred Qualifications

  • 2+ years of experience with developing and administering a domain separated ServiceNow Instance.
  • Experience integrating ServiceNow with third-party tools & systems (e.g., monitoring, ERP, ticketing applications).
  • Delivering new services via the service portal.
  • Experience shipping enterprise software in an agile development environment.
  • Experience developing and using web services (REST or SOAP).
  • Experience with relational databases (MySQL, MSSQL, PostgreSQL).
  • Experience with non-relational databases (Cassandra).
  • Experience with version control software (Github, Git, , Gerrit, Subversion).
  • Development experience using HTML, CSS, JavaScript, JQuery, Bootstrap, AngularJS.
  • Write functional requirements, develop test plans and address production issues.
  • Experience with application testing processes and successful migration to the production environment.
  • ServiceNow Application Developer Certification preferred.
Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

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