Program Manager – Federal Servicesat CDW Careers

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Job ID: 19000140
Updated: Aug 19, 2019
Location: Fort Walton Beach, FL, United States

This role has been created to support and manage the work being performed for the Air Force Information Operations Squadron.  The position is an onsite Program Manager position in Hurlburt Field with travel required to additional customer sites.


The Program Manager will act under the direction of the Senior Program Manager and the Director of Federal Service and Solutions.  The Program Manager will utilize our program management methodology to successfully manage and execute the Program. This role will directly manage components of the Program independently from the Senior Program Manager and will be jointly responsible for the success in terms of financials, customer satisfaction and milestones.


Key Areas of Responsibility

Responsibility to the customer:


The CDW Engagement Methodology and the CDW Operations Framework define standards to deliver projects and managed services that will satisfy our customers and meet or exceed their requirements. Here are the roles that Program Managers perform –


Program Management

  • Own financial performance (budget to include: actual hours, hours remaining, expenses, etc.) of the program
  • Address financial warnings with the project managers
  • Manage program financial view of projects so that adjustments can be made to individual projects to meet the program goals
  • Manages program/project procurement and adjusts schedules as necessary
  • Ensure that projects within the program adhere to quality control standards such as project change orders, reporting and issues tracking.
  • Is viewed as an expert in the field of program management by those outside the organization in the professional community
  • Performs service offering analysis and leads management to decisions to change existing services
  • Participates in the CDW Engagement Methodology by continually evaluating and refining the templates, tools, and materials, especially as industry standards evolve
  • Mentor Program and/or Project Managers in project management activities related to new solutions
  • Handles escalated issues and determines proper course of action.
  • Negotiates conflicts of resources, due dates, and priorities across the projects in their program
  • Presents program/project updates to executive audience
  • Prepares and presents formal and informal presentations to clients, project teams and groups outside the company in an interactive format or lecture style. Comfortable with longer presentations on complex topics to larger audiences
  • Prepares and presents formal presentations at executive briefings.

Best Practices 

  • The practices that Program Managers will apply to successfully deliver project for our customer:
    • Problem Solving & Decision Making – work with team members to gather information and determine possible/probable impacts to the project, document mitigation steps taken in troubleshooting and communicate these to the team and customer.
    • Documentation and Deliverables – manage clear, concise deliverables utilizing the appropriate document templates
    • Knowledge Sharing and Training – provide knowledge transfer to clients throughout project lifecycle and train peers one-on-one or in small group settings
  • Program Managers are ultimately accountable for:
  • Achieving the financial success of the program
  • Independently managing a program of projects managed by multiple project managers.
  • Apply the CDW Engagement Methodology to a program of projects, ensuring that project managers meet controls established as part of the methodology.
  • Sharing knowledge and being a champion for the project management discipline
  • Incorporate industry best practices in to the CDW Engagement Methodology
  • Evaluating customers ‘wins’ to identify and promote best practices. Building out CDW intellectual property for project management.

Responsibility for building the Employer of Choice reputation


The information in this position description is intended to convey information about the key responsibilities and requirements of the position.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity Responsibilities are subject to change.




Minimum Qualifications

  • Bachelor’s Degree in business or computer related field or equivalent experience.
  • Nine or more years of experience in delivering quality Infrastructure Project Management.
  • Five or more years of experience in leading significant Advanced Technology projects across all solution areas.
  • TS Clearance

Other Required Qualifications

  • Demonstrated ability to communicate, lead, build teams, and recommend business strategies
  • Working knowledge of one or more formal project management methodologies including at least one that is iterative (non-waterfall.
  • Understands ITIL Framework
  • Experience with Microsoft Office Suite, to include Microsoft Project
  • Experience with data center storage, data protection and virtual environments is valuable
    • VMware (vSphere, vRealize Automation (vRA), vRealize Orchestrator (vRO), vRealize Operations Manager (vROps), NSX)
    • Red Hat  
  • Must be proficient in solving business problems, applying technology and frameworks and be capable of demonstrating proficiencies in Enterprise IT infrastructure solution issues
  • Has significant successful experience in leading projects involving multiple technologies or large and complex implementations
  • Working knowledge of the cost, timeline, and resources necessary in deploying technology solutions
  • A professional, customer-focused attitude and courteous manner towards clients, partners and peers
  • Ability to work weekends and/or off hours as necessary to meet clients' needs
  • This position may require the ability to travel average of up to 50%
  • Excellent written, presentation, and verbal communication skills including demonstrated


Preferred Qualifications

Preferred certification of PgMP, and PMP

Job Category: Corporate General
Job Type: Full-Time
Travel Percentage: 50%

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