This role has been created to support and
manage the work being performed for the Air Force Information Operations
Squadron. The position is an onsite Program Manager position in Hurlburt
Field with travel required to additional customer sites.
Program Manager will act under the direction of the Senior Program Manager and
the Director of Federal Service and Solutions. The Program Manager will
utilize our program management methodology to successfully manage and execute
the Program. This role will directly manage components of the Program
independently from the Senior Program Manager and will be jointly responsible
for the success in terms of financials, customer satisfaction and milestones.
Areas of Responsibility
to the customer:
CDW Engagement Methodology and the CDW Operations Framework define standards to
deliver projects and managed services that will satisfy our customers and meet
or exceed their requirements. Here are the roles that Program Managers perform
financial performance (budget to include: actual hours, hours remaining,
expenses, etc.) of the program
financial warnings with the project managers
program financial view of projects so that adjustments can be made to
individual projects to meet the program goals
program/project procurement and adjusts schedules as necessary
that projects within the program adhere to quality control standards such
as project change orders, reporting and issues tracking.
viewed as an expert in the field of program management by those outside
the organization in the professional community
service offering analysis and leads management to decisions to change
in the CDW Engagement Methodology by continually evaluating and refining
the templates, tools, and materials, especially as industry standards
Program and/or Project Managers in project management activities related
to new solutions
escalated issues and determines proper course of action.
conflicts of resources, due dates, and priorities across the projects in
program/project updates to executive audience
and presents formal and informal presentations to clients, project teams
and groups outside the company in an interactive format or lecture style.
Comfortable with longer presentations on complex topics to larger
and presents formal presentations at executive briefings.
- The practices that Program Managers will apply to
successfully deliver project for our customer:
- Problem Solving & Decision Making – work with team
members to gather information and determine possible/probable impacts to
the project, document mitigation steps taken in troubleshooting and
communicate these to the team and customer.
- Documentation and Deliverables – manage clear, concise
deliverables utilizing the appropriate document templates
- Knowledge Sharing and Training – provide knowledge
transfer to clients throughout project lifecycle and train peers
one-on-one or in small group settings
- Program Managers are ultimately
- Achieving the financial success
of the program
- Independently managing a program of projects managed by
multiple project managers.
- Apply the CDW Engagement Methodology to a program of
projects, ensuring that project managers meet controls established as part
of the methodology.
- Sharing knowledge and being a champion for the project
- Incorporate industry best practices in to the CDW
- Evaluating customers ‘wins’ to identify and promote
best practices. Building out CDW intellectual property for project
for building the Employer of Choice reputation
information in this position description is intended to convey information
about the key responsibilities and requirements of the position. It is
not an exhaustive list of the skills, efforts, duties, responsibilities or
working conditions associated with the opportunity Responsibilities are subject