The Coworker Relations Business Partner (BP) is an
integral part within the Coworker Services (HR) organization as well as an indispensable resource to the business organization it supports. This role analyzes and resolves associate
relations issues such as attendance, performance management, disciplinary
action, policy interpretation, compliance, coworker transitions/separations and
crisis management. The Coworker
Relations BP will partner with the Business Partner role in the areas of change
management, reporting, organizational initiatives, talent planning and business
advisement. This role will interact with
all departments and levels within the organization and will directly report to
the Manager, Business Partner – Coworker Relations.
Key Areas of Responsibility
- Acts
as an internal advisor and coach to provide solutions and analysis on coworker
relations matters relating to the business and assigned functions
- Manages CDW FMLA / Leaves of Absence processes
- Serves as single point of contact for CDW immigration process for coworker conversions
- Coaches
and advises managers at all levels with respect to interpretation of
corporate policy and procedures and business practices
- Provides analysis with
trends and themes associated to coworker relations issues
- Assists Manager,
Business Partner - Coworker Relations in making decisions and
recommendations to the business and assigned function
- Partners with
necessary stakeholders including CWS Business Partners, Legal, Ethics and
Compliance, Safety and Security and other departments as needed in making
advanced employee relations decisions and recommendations
- Assists in
maintaining all supporting investigation notes, statements and
documentation in EthicsPoint
- Acts as the
primary interface with senior leadership on all associate relations issues
within respective functional areas
- Provides counsel
and coaching to coworkers as needed
- Conducts workplace
investigations where appropriate
- Uphold policies that
increase retention rates and foster coworkers’ morale and engagement
- Act as a strategic
business partner to accomplish business unit initiatives and work
collaboratively with other CDW departments
- Travel as needed
Qualifications
Minimum Qualifications
- Bachelor’s Degree or equivalent experience
- 4 years of business-facing
human resources experience, but generalist experience preferred, in a population
of 500+ coworkers
Other Required Qualifications
- Ability to
research, asses and define a variety of associate relations issues and
disseminate the appropriate advice
- Strong,
comprehensive knowledge of human resource policies and procedures and in
employment law, EEOC, and compliance
- Ability to make
decisions which have moderate impact on immediate work unit
- Proficient with PC Skills including Microsoft Word,
Power Point and Outlook
- Excellent verbal and
written communication skills with the ability to effectively interact with
stakeholders at all levels in a constructive, balanced and professional manner
- Strong conflict resolution
and problem solving skills
- History of analytical
and project management skills
- Proven track record of
strong interpersonal skills and good judgment to manage sensitive and
confidential matters
- Demonstrated ability to
balance competing priorities/projects with the ability to adapt to the changing
needs of the business while meeting deadlines and providing high quality work
and service levels
- Ability to constantly
operate a computer or other office productivity equipment
Preferred Qualifications
- PeopleSoft Experience
- PHR or SPHR certification
- Fluency in Spanish a plus
- Intermediate to advanced level experience with Excel (e.g. v-lookup and pivot tables)