Business Analyst, Managed Services – Processat CDW Careers

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Job ID: 19000215
Updated: Apr 16, 2019
Location: Vernon Hills, IL, United States

The Process Analyst role leads business process analysis activities, business solution design and systems analysis. This role also designs, documents, measures and optimizes key business processes. This Process Analyst is guided by project management methodology in development of requirement specifications for organizational projects.


Key Areas of Responsibility

  • Identify the current state of processes and elicit their useful and harmful attributes.
  • Document models of the process.
  • Facilitate stakeholder groups to consensus regarding new business process design.
  • Manage process change.
  • Educate business users responsible for managing and operating business processes.
  • Monitor, measure, and provide feedback on process performance.
  • Collaborate with stakeholders to clarify project requirements and business objectives and acquire commitments.
  • Decompose business problems quickly and work with the project team to determine the root cause and provide solution alternatives.
  • Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives.
  • Plan and facilitate requirements gathering utilizing focus sessions, one-on-one interviews, and job shadowing.
  • Serve as a conduit/broker for cross-functional collaboration & knowledge sharing.
  • Perform quantitative & qualitative analysis to help justify the investment necessary to deliver a solution.
  • Build credibility and trust across stakeholder groups.


  • Gather and prepare supporting analysis and design documentation from a business perspective.
  • Assist with alignment of project objectives and solutions to organizational business strategies and objectives.
  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.
  • Act as a leader to process improvement by remaining current in software engineering best practices.

Additional IT Specific Responsibilities

  • Serve as an active contributor to company-shared knowledge repositories (wikis, blogs, sharepoint, intranet, etc.).
  • Mentor and educate IT and business colleagues about business analysis discipline and requirements phase within development lifecycle.
  • Maintain an understanding of innovative IT product capabilities, marketplace and business opportunities.


Minimum Qualifications

  • Bachelor’s degree in Business or an IT related field.
  • 2 years experience leading process improvement projects
  • 2 years experience in identifying and documenting business needs and specifications utilizing business analysis and system design techniques.

Other Required Qualifications

  • Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.
  • Successful track record of facilitating and leading meetings, tailoring messages to the given audience.
  • Experience in evaluating information, identifying risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models.
  • Proven elicitation and facilitation skills of project and system requirements.
  • Demonstrated negotiation and persuasion skills, with the ability to enable win-win resolutions.
  • Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Critical attention to detail and solid creative problem solving skills.

Preferred Qualifications

  • Previous work as experience in a business or process analyst capacity.
  • Masters degree in Business or Advanced Information Technologies.
  • Familiarity with cost/benefit and ROI data analysis.
  • Industry Certifications (PMP, CBAP, Lean/Six Sigma).
  • Strong conflict resolution skills.
  • Demonstrated influence without authority.
  • History in teaching or mentoring professionals.
  • Thought leader in advanced modeling techniques to help define business processes, system usage, behavior and information capture.
Job Category: Product and Partner Management
Job Type: Full-Time
Travel Percentage: 10%

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