Sr Mgr Warehouse Operationsat CDW Careers

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Job ID: 19000713
Updated: Jul 10, 2019
Location: North Las Vegas, NV, United States

The Sr. Manager, Outbound Operations oversees all aspects of the outbound process, specifically shipping, billing and outbound office administration. This position also includes ensuring a same day shipping process including the closing procedures. This role also focuses on the direct relationships between all other operations departments and outbound departments: shipping, billing and outbound office administration.

Key Areas of Responsibility

  • Ensures shipping and billing procedures are followed to ensure all orders are quality checked, freighted and invoiced accurately and on time.
  • Ensures that all customer orders are shipped as ordered and complete the shipping and billing process including carrier pick-up.
  • Evaluates current procedures and brings forward recommendations for increasing the efficiency of the operation.
  • Promotes, follows and enforces CDW safety standards as well as policies and procedures outlined in the Road to Success Handbook.
  • Maintain accurate daily reporting to ensure that the outbound departments are on target to meet goals with resolution for areas falling short of goals.
  • Manage a team of coworkers to ensure they are trained, productive and motivated through ongoing communication, coaching, mentoring and evaluation of performance expectations.
  • Maintain open communication between other departments and vendors while resolving any issues that do not meet CDW guidelines.
  • Resolve personnel issues and bring forward any serious concerns to management and CWS.


  • Meets with vendors and suppliers to negotiate pricing.
  • Assist with warehouse tours.
  • Minimum travel as dictated by the needs of the business.
  • Climb warehouse racking steps, mezzanine and walk for long periods of time.


Minimum Qualifications

  • High School Diploma or equivalent.
  • 5 years experience working is a distribution center environment.
  • 7 years experience in a leadership role.

Other Required Qualifications

  • Excellent organizational and project management skills
  • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Demonstrated ability to identify external issues and recommend appropriate solutions.
  • Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.
  • Demonstrated ability to climb warehouse racking steps, mezzanine and walk for long periods of time

Preferred Qualifications

  • Bachelor’s degree.
  • Experience in a large-scale same day operation.
Job Category: Warehouse-Distribution General
Job Type: Full-Time
Travel Percentage: 10%

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