The Supervisor of Commissions will lead a team of coworkers whose key responsibility is to ensure the accuracy of commissions earned by Sales coworkers as well as the timely payment of those commissions. The Commissions Supervisor will also be responsible for assisting with the development and execution of the Commissions Roadmap. The execution of this strategy will include projects to automate and/or improve Commission-related activities, creating educational opportunities for Sales and building internal relationships to improve customer service capabilities.
Key Areas of Responsibility
- Partner with IT and Sales to improve or automate work that will result in more accurate commission payments and/or reduce the cycle time of commission processes.
- Work closely with Sales, Finance, Coworker Services, IT, Logistics and other areas to identify and prioritize opportunities to increase efficiencies and/or automate processes.
- Create and institutionalize Commission policies as well as training materials to assist Sales with the understanding of the Commission process.
- Develop and implement commissions control, audit processes and measurement strategies for ongoing commission plan activities.
- Prioritize the delivery of opportunities in accordance with the Commissions Process Improvement Strategy.
- Oversee the processing of sales commissions and other sales incentive compensation payments for designated commission plans.
- Act as the point person for Commission-related process improvement projects as well as Compensation-related system changes and implementations.
- Take the lead on the escalation process due to inquiries and requests for adjustments from Sales and Finance.
- Coach and develop coworkers on their day-to-day responsibilities as well as their career aspirations.
- Generate analysis and reporting as needed to highlight and inform Sales Leadership of trends and/or business issues impacting CDW.
- Assist with Business Requirements and User Acceptance Testing for Compensation-related system implementations and changes.
- Lead the effort to consolidate Commissions Plans under the Commissions Team.
- Own the processing and payment of a Commissions Plan.
Education and/or Experience Qualifications
- Bachelor's degree
- 3 years’ experience in Finance
Other Required Qualifications
- Excellent written and verbal communication skills with the ability to effectively interact with coworkers at all levels including senior leadership
- Demonstrated technical and analytical skills, with the ability to be resourceful
- Proven track record in planning/forecasting and commissions
- Advanced Excel skills including, but not limited to, the writing of macros, creation of pivot tables, and formula creation
- Strong attention to detail
- Demonstrated ability to identify areas of process improvement and make appropriate change recommendations
- Bachelor’s degree in Finance or Accounting
- 1-year experience leading cross-functional projects and initiatives as well as creating effective business strategies
- Working knowledge or familiarity with A/S400, TrueComp/ICM and/or ChangePoint
- Experience with process improvement or project management methodologies