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The Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading and controlling program activities while delivering a superior customer experience.
Key Areas of Responsibility
The Program Manager performs a wide range of duties including some or all of the following:
Planning the Program
o Plan the delivery of the overall program and its activities in alignment with the organization’s strategy and priorities
o Develop new initiatives to support the strategic direction of the organization
o Develop and implement long-term goals and objectives to achieve the successful outcome of the program.
o Develop an annual budget and operating plan to support the program.
o Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
o Develop funding proposals for the program to ensure the continuous delivery of services.
§ Support development of department goals and plans, while tracking program success and/or suggesting corrective action based on data
Organizing the Program
o Ensure that program activities operate within the policies and procedures of the organization.
o Ensure that program activities comply with all relevant legislation and professional standards.
o Develop forms and records to document program activities.
o Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization.
Leading the Program
o Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
o Liaise with other managers and partners to ensure the effective and efficient program delivery.
o Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.
Controlling the Program
o Write reports on the program for management and key stakeholders.
o Ensure that the program operates within the approved budget.
o Monitor and approve all budgeted program expenditures.
o Manage all project funds according to established accounting policies and procedures
o Ensure that all financial records for the program are up to date.
o Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
Monitor the program activities on a regular basis and recommend changes to enhance the program, as appropriate.
Qualifications
Minimum Qualifications
Other Required Qualifications
Preferred Qualifications