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Distribution Support Supervisorat CDW Careers

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Job ID: 19001538
Updated: Sep 19, 2019
Location: North Las Vegas, NV, United States

The Distribution Support Supervisor is a front-line supervisor who oversees Distribution Services operations on a daily basis. The Distribution Support Supervisor manages freight flow processes and maintains research areas, supervises the freight team efficiently to ensure on-time delivery of orders, ensures the team follows CDW documents policies and procedures, promotes an engaged workforce, provides assistance to freight team when loading trailers, ensures freight is properly sorted based on carrier and or destination, handles misdirected shipments and seals discrepancies in a timely fashion.


Provides freight updates to management team on a regular basis, addresses internal and external customer inquiries regarding order deliveries in a timely fashion, provides exceptional service to ensure customer satisfaction, and schedules weekly meetings with WDC parcel carriers to ensure all shipments are making in-network service levels same day.


Works with the maintenance team to ensure freight loading dock doors are properly serviced and in working condition, ensures freight area is cleaned, organized and set-up for the next business day, establishes and enforces safety rules and regulations to maintain a safe working environment, establishes and tracks productivity and quality standards, establishes inspection protocols and holds coworkers/contractors accountable. Closes the shipping operations and sends daily WDC operating summary report to the EC committee and WDC leadership team.

 

Key Areas of Responsibility

  • Monitors all freight flow for the WDC’s parcel carrier network dock doors 59 – 74.
  • Monitors all freight flow for the WDC’s Ready-Ship & Pick-Pack Print & Apply Tunnels.
  • Monitors all freight flow for the WDC’s QC packing lanes as well as the QC Research packing lanes.
  • Monitors all freight flow for the WDC’s Jackpot research lane. 
  • Monitors and schedules all pallet recycling pick-ups through dock doors 50 – 51. 
  • Monitors and schedules corrugation recycling pick-ups through dock door 49.
  • Monitors all internal and external WDC customer service now requests.
  • Evaluates current procedures, identify areas of process improvement and drive solutions.
  • Enforces all safety policies

 

Qualifications

Education and/or Experience Qualifications

  • High School diploma or equivalent
  • 3 years warehouse and/or shipping experience.

Other Required Qualifications

  • Proficient in Microsoft Office applications.
  • Demonstrated Quality Control experience.
  • Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders.
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Demonstrated ability to build and maintain productive working relationships across the organization.
  • Strong attention to detail and excellent organizational skills.
  • Comfort in working in changing temperatures with high levels of noise.

Preferred Qualifications

  • Bachelor’s degree
  • Knowledge of and demonstrated success in managing a fast-paced shipping operation
Job Category: Shipping
Job Type: Full-Time
Travel Percentage: 0%

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