\n
  • Ensure a stable performance environment for enterprise computer applications <\/li>\n
  • Participate in various IT projects intended to continually improve/upgrade converged network solutions <\/li>\n
  • Follow life-cycle oriented processes and procedures <\/li>\n
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems <\/li>\n
  • Assist in the management of projects using CDW's project management methodology <\/li>\n
  • Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements <\/li>\n
  • Serve as technical point of contact on customer engagements <\/li>\n
  • Create and execute test plans to meet project requirements for assigned components <\/li>\n
  • Identify and communicate potential opportunities for cross-selling to the sales team <\/li>\n
  • Manage time and expense to meet or exceed expectations defined in the Statement of Work <\/li>\n
  • Provide high quality content deliverables using the appropriate document templates <\/li>\n
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval <\/li>\n
  • Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met <\/li>\n
  • Conducts/leads design workshops for complex designs to meet customer, business and technical objectives <\/li>\n
  • Proactively develops plans and activities to avoid problems <\/li>\n
  • Educates the customer on solution as appropriate throughout the life of the project or service life <\/li><\/ul>

    Qualifications<\/b> <\/p>

    Minimum Qualifications <\/p>\n