Sr. Inside Sales Representative - Federal DODat CDW Careers

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Job ID: 19001865
Updated: Nov 18, 2019
Location: Cincinnati, OH, United States

SR. Inside Sales Representative (ISR) is to maximize the productivity of our Advanced Technology Sales Team. SR. Inside sales representatives will work alongside with internal teams and customers to create the best solution and ensure a smooth sales process. Primary customer base will be with CDWs Enterprise/Select customers.


Key Areas of Responsibility

  • Build customer relationships so you can be 2nd in command when the ATAE is traveling or out of the office.
  • Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
  • Attend weekly branch office huddles in person or via phone if remote to further build relationships with sales team.
  • Develop respectable working relationships with internal departments.
  • Being proactive with providing pertinent information to a client that may affect their business.
  • Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
  • Understand and maintain in depth knowledge of relevant products, promotions and announcements.
  • To train and/or mentor new and existing coworkers.
  • Proven ability to undertake and successfully complete special projects
  • Serve as internal sales support to achieve or exceed assigned sales quotas and goals.
  • In-dept knowledge of CDW/Cisco systems and processes
  • Deep knowledge of Cisco products, operations, configurations and programs



Education and/or Experience Qualifications

  • Associates Degree or equivalent work experience

    • 3-5 years of experience as a CDW ISR
    • Being a leader and following in the CDW Way

Other Required Qualifications

  • Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual

  • Establish the ability to multitask, organize and prioritize

  • Confident with customer interactions

  • Capability and demonstrated willingness to train a new coworker or mentor an existing coworker

  • Ability and willingness to travel up to 10% or as needed to other CDW locations, meeting and client sites


    Preferred Qualifications

  • Bachelor’s Degree
  • Prior experience in supporting computer hardware, software, solutions or services is necessary

  • Certifications in Advance Technology (Cisco)

  • 3 – 5 years of work experience within the AT industry

  • Consistently and independently delivers quality work and receives a high customer satisfaction on annual ATAE survey

  • Professional, mature, team-oriented attitude

Job Category: Sales Support General
Job Type: Full-Time
Travel Percentage: 0%

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